Customer Service Representative

Ezetop LLC; Florissant (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Weekly bonus incentives

401K with Matching

Paid Holidays

Paid Time Off (PTO)

Referral program

Job summary

A customer service company in Florissant, Missouri is seeking a customer service representative. The role involves managing customer communications, advising on applications, and maintaining product knowledge. Ideal candidates should demonstrate excellent communication skills, a positive attitude, and a customer-first mindset. The company provides paid training, flexible shifts, and various benefits including a 401K plan, PTO, and bonuses for full-time employees.

Qualifications

• Excellent communication skills are required for customer interactions.
• Must address complaints effectively and positively.
• A customer-first mindset with a passion for service is essential.

Responsibilities

• Manage inbound and outbound customer communications.
• Consult on customer success and assist with applications.
• Act as a product expert to provide accurate information.
• Track and record customer interactions in CRM.

Skills

Excellent written and verbal communication skills

Ability to address complaints and issues

Passion for delighting customers

Excellent time-management and prioritization skills

Computer skills

Customer service experience

Call Center experience

Job description

Overview

LOCAL CANDIDATES PREFERRED! CET2, LLC is looking for a customer service representative to join our team in our Florissant, Missouri office.

This person will drive customer satisfaction by fielding inquiries, qualifying applicants, and addressing pain points through excellent communication.

The ideal candidate has a customer-first mindset, aims to deliver high-quality service in every customer interaction with an upbeat- energetic personality and a professional appearance.

Responsibilities

• Manage inbound and outbound customer communications - Answer incoming calls and make outbound calls to address customer questions, requests and issues.


• Consult on customer success - Advise and assist customers to successfully complete their online applications.


• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate and up-to-date.


• Track interactions in CRM - Record customers interactions in internal systems for transparency, accuracy and accountability.

Requirements

• Excellent written and verbal communication skills


• Ability to address complaints and issues with effective solutions and a positive attitude


• Passion for delighting customers with above and beyond service


• Excellent time-management and prioritization skills


• Computer skills: Ability to navigate multiple screens at once.


• Customer service experience is a plus


• Call Center experience is a plus

Note: While experience is a plus, it is not necessary as we have PAID on the job training!

Work Environment

Typical call center office environment. Fast paced, high customer service demand with a great deal of people interaction.

Benefits and Offerings

• Full Time - 40 hour work week


• Weekly bonus incentives


• 401K with Matching


• Paid Holidays


• Paid Time Off (PTO) - Accrual Starting From Day 1 Worked


• Referral program

Shift

• 8 hour shift


• Day shift


• Evening shift


• Shift availability: Day Shift (Required) OR Night Shift (Required)

Ability to Commute

Required