Customer Service Representative - O'Fallon, MO

Kedia Corporation; O’Fallon (MO); On-site; USD 30,000 - 45,000; Part time

Job summary

A customer service company in O'Fallon, MO, is seeking a Customer Service Representative to enhance user experiences. The candidate will confer with customers regarding products and services, resolve complaints, and maintain detailed records. The ideal candidate should possess strong communication skills, knowledge of customer service principles, and be able to use different communication technologies including call center software. This is a contract position with growth opportunities in a fast-paced environment.

Qualifications

• Knowledge of customer service principles and practices.
• Ability to effectively communicate both verbally and in writing.
• Experience with CRM systems and customer interaction.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Avaya software

CRM software

Microsoft Excel

Job description

Customer Service Representative - O'Fallon, MO

Contract

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Tools and Technology

Tools used in this occupation:

• Autodialers — Autodialing systems; Predictive dialers
• Automated attendant systems — Voice broadcasting systems
• Automatic call distributor (ACD) — Automatic call distribution ACD system
• Scanners — Standalone telephone caller identification; Calling line identification equipment; DNIS

Technology used in this occupation:

• Contact center software — Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
• Customer relationship management (CRM) software — Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
• Electronic mail software — Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
• Network conferencing software — Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
• Spreadsheet software — Microsoft Excel

Qualifications

• Knowledge — Customer and Personal Service; Clerical; English Language
• Skills — Active Listening; Speaking; Service Orientation; Persuasion; Reading Comprehension; Critical Thinking; Writing; Coordination; Social Perceptiveness; Negotiation
• Abilities — Oral Comprehension; Oral Expression; Speech Clarity; Speech Recognition; Written Expression; Near Vision; Problem Sensitivity; Written Comprehension; Deductive Reasoning; Inductive Reasoning

If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.