Customer Service Representative

IQ Resource Group, Inc.; Minneapolis (MN); On-site; USD 50,000 - 60,000; Full time

Job summary

IQ Resource Group, Inc. is seeking a Customer Service Representative for a growing manufacturing company in the Minneapolis region. The role supports customers, sales, and internal teams through the order process, with a Monday–Friday schedule and full-time temp-to-hire employment.

The position involves processing orders, coordinating shipments, and delivering excellent service. The ideal candidate has 5+ years of customer service in an office/manufacturing setting, SAP experience, and strong

Qualifications

• 5+ years of customer service in an office environment, ideally at a manufacturing company.
• Must have SAP experience.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks, orders, and priorities simultaneously.
• Proficient with Microsoft Office and able to learn new systems and software.

Responsibilities

• Serve as a main point of contact for customers and sales representatives by phone and email.
• Answer questions regarding products, orders, services, and general customer needs.
• Enter and process purchase orders while ensuring all information is accurate and complete.
• Coordinate shipping and freight requirements to help ensure on-time delivery.
• Obtain and process freight estimates for customer orders.
• Review and coordinate customer sample requests with the appropriate internal teams.
• Work closely with production, warehouse, and shipping departments to track orders and resolve issues.
• Assist with customer concerns and follow through to help find a resolution.
• Provide administrative and order support to the sales team as needed.

Skills

Communication

Multitasking

Problem solving

Follow-up

Customer service

Tools

SAP

Microsoft Office

Job description

IQ Resource Group is seeking a Customer Service Representative for a growing manufacturing company in Brooklyn Center, MN area! Schedule: Monday-Friday 8:00am-5:00pm OR 8:30am-5:00pm Employment Type: Full-Time-Temp to Hire Pay: $50,000-$60,000 a year This individual will have an important role in supporting customers, sales and internal representatives throughout the order process.

Responsibilities:

• Serve as a main point of contact for customers and sales representatives by phone and email.
• Answer questions regarding products, orders, services, and general customer needs.
• Enter and process purchase orders while ensuring all information is accurate and complete.
• Coordinate shipping and freight requirements to help ensure on-time delivery.
• Obtain and process freight estimates for customer orders.
• Review and coordinate customer sample requests with the appropriate internal teams..
• Work closely with production, warehouse, and shipping departments to track orders and resolve issues.
• Assist with customer concerns and follow through to help find a resolution.
• Provide administrative and order support to the sales team as needed.

Qualifications:

• Must have at least 5 years of customer service, sales support, order management, OR related experience in an office environment, ideally at a manufacturing company.
• Must have SAP experience.
• Must have strong communication skills, both written and verbal.
• Ability to manage multiple tasks, orders, and priorities at one time.
• Strong problem-solving and follow-up skills.
• Comfortable working with customers as well as multiple internal departments.
• Proficient with Microsoft Office and able to learn new systems and software.