Customer Service Representative

TEKsystems; Dayton (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life insurance

Short and long-term disability

HSA

Job summary

TEKsystems in Dayton, MN is seeking a Customer Service Associate to handle 50-80 inbound calls daily in a fast-paced manufacturing environment. This on-site contract role offers daytime hours and a stable Monday–Friday schedule.

You will resolve product and order questions, document interactions in the CRM, and collaborate with internal teams to ensure timely issue resolution. The position pays $23.00–$25.00 per hour and may lead to contract-to-hire.

Qualifications

• 2+ years in a customer-facing role such as customer service, call center, or order entry.
• Strong verbal and written communication skills.
• Experience handling high-volume inquiries with accuracy.
• Proficiency with CRM or business software systems.

Responsibilities

• Answer 50-80 inbound customer calls daily.
• Respond to inquiries about products, orders, shipping status, and returns.
• Document interactions in the CRM and coordinate with internal teams.
• Process inquiries, requests, and product returns.
• Explain policies and resolve issues with professionalism.

Skills

Customer service

Communication

Problem-solving

Multitasking

CRM systems

Attention to detail

Tools

CRM software

Job description

• Answer 50-80 inbound customer calls daily.

Customer Service Associate

Location: Dayton, MN (North Metro)

Pay Rate: $20.00 - $25.00/hour (Based on Experience)

Position Type: Contract (6 Months), with potential for Contract to Hire

Schedule: Monday - Friday, 8:15 AM - 5:00 PM

Work Environment: Fully On-Site

About The Opportunity

A growing manufacturing organization is seeking a Customer Service Associate to join its team in the North Metro area. This position is ideal for individuals who enjoy helping customers, solving problems, and working in a fast-paced environment.

The Customer Service Associate will serve as a key point of contact for customers, handling inquiries related to products, orders, shipping status, returns, and account questions. Successful candidates will have strong communication skills, excellent attention to detail, and experience working in customer-facing roles.

Key Responsibilities

• Answer 50-80 inbound customer calls daily.
• Respond to customer inquiries regarding products, shipping updates, order status, and returns.
• Communicate with customers through phone, email, and internal systems.
• Accurately document customer interactions within the company CRM system.
• Process customer inquiries, requests, and product returns.
• Research and resolve customer concerns regarding deductions, restocking fees, invoice discrepancies, policy adjustments, and return requirements.
• Explain return policies and procedures while providing excellent customer service.
• Partner with internal departments to ensure timely issue resolution.
• Maintain accurate records and customer information.

Required Qualifications

• 2+ years of experience in a customer-facing role, such as:
  • Customer Service Representative
  • Call Center Representative
  • Order Entry Specialist
  • Dispatcher
  • Operations Coordinator
  • Customer Support Representative
• Strong verbal and written communication skills.
• Excellent problem-solving and organizational abilities.
• Experience working in a high-volume customer service environment.
• Ability to multitask and maintain accuracy when handling multiple requests.
• Strong computer skills and experience working within CRM or business software systems.

Preferred Qualifications

• Experience within a manufacturing or industrial environment.
• ERP system experience.
• Bilingual Spanish/English skills.
• Previous experience handling order processing, returns, or product-related customer inquiries.

What You'll Gain

• Opportunity to join a collaborative and supportive team.
• Strong potential for long-term career growth.
• Hands-on experience within a dynamic manufacturing environment.
• Exposure to customer service, operations, and supply chain processes.
• Professional development opportunities and advancement potential.

Work Environment

• Fully on-site position in a modern office setting.
• Monday-Friday schedule with consistent daytime hours.
• Two paid 15-minute breaks and one unpaid 45-minute lunch break.
• Team-oriented culture with supportive leadership and opportunities to grow within the organization.

Job Type & Location

This is a Contract position based out of Dayton, MN.

Pay And Benefits

The pay range for this position is $23.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Dayton,MN. Application Deadline This position is anticipated to close on Sep 30, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.