Customer Service Representative

EPIC Fitness Group dba Planet Fitness; Midland (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with match

Profit sharing program

Referral bonuses

Free Black Card Membership

Employee Assistance Program (EAP)

Job summary

Planet Fitness Midland is seeking a Customer Service Representative to greet members and guests, answer questions, log amenities, sign up new members, and maintain a welcoming, clean club environment.

Join a dynamic team with a set schedule and enjoy benefits such as medical, dental and vision coverage, a 401(k) match, profit sharing, referral bonuses, free Black Card Membership, and EAP.

Qualifications

• Greet members and guests, provide exceptional customer service.
• Answer phones in a friendly manner and assist callers.
• Check in members, sign up new members, and log amenities.
• Respond to questions and concerns professionally and promptly.

Responsibilities

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Skills

Customer service

Phone handling

Communication skills

Welcoming demeanor

Job description

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why You Should Join Planet Fitness

• Great growth opportunities - we are a dynamic and growing company
• Set Schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

Some Of Your Responsibilities Will Include

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.