Customer Service Representative

EPIC Fitness Group dba Planet Fitness; Milford Charter Township (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Great growth opportunities

Set Schedule

Medical, Dental and Vision insurance

Employee Referral Bonus Program

$1 premium for night hours 10:00 PM-6:

FREE Black Card Membership

401(k) with employer match

Profit sharing program

A sparkling clean work environment

Contribute to changing people's lives

Work hard play hard with an amazing团队

Employee Assistance Program (EAP)

Job summary

Planet Fitness is seeking a Customer Service Representative to welcome members and guests and provide a warm, informative experience in a clean, friendly club. You will answer questions, sign up new members, check in members, log amenities and assist with billing issues.

This role supports a dynamic team that values service, flexibility and growth, with benefits including affordable health plans, 401(k) with employer match, and a positive, energetic work environment.

Responsibilities

• Greet members and guests and provide exceptional customer service.
• Answer phones and assist callers with a variety of questions.
• Check in members, give club tours, sign up new members.
• Log amenities and communicate updates and billing issues to members.
• Perform regular cleaning of the facility, bathrooms, front desk area and amenities.

Job description

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why You Should Join Planet Fitness

• Great growth opportunities - we are a dynamic and growing company
• Set Schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

Some Of Your Responsibilities Will Include

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.