Customer Service Representative

EPIC Fitness Group dba Planet Fitness; Garden City (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Great growth opportunities

Set Schedule

Medical, Dental and Vision insurance (

Employee Referral Bonus Program

$1 premium for night hours (10:00 PM-6

FREE Black Card Membership

401(k) with generous employer match

Profit sharing program

Sparkling clean work environment

Contribute to changing people's lives

Work hard play hard

Employee Assistance Program (EAP)

Job summary

Planet Fitness is seeking a Customer Service Representative to join our team. You will greet members and guests, provide exceptional service, sign up new members, and help with billing updates while maintaining a clean, welcoming club environment.

You will answer phone inquiries, assist callers, and ensure member satisfaction throughout their gym visit, with a focus on the Planet Fitness

Qualifications

• Provide superior customer service to Planet Fitness members and guests.
• Answer phones and assist callers with questions.
• Greet members and sign up new members; log amenities and billing updates.

Responsibilities

• Greet members and guests, providing exceptional customer service and making members feel welcomed.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues.
• Respond to member questions and concerns promptly and professionally.
• Regular cleaning of the facility, bathrooms, equipment, front desk area and amenities.

Skills

Customer service

Answer phones

Greet members and guests

Job description

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why You Should Join Planet Fitness

• Great growth opportunities - we are a dynamic and growing company
• Set Schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

Some Of Your Responsibilities Will Include

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.