Customer Service Representative

EPIC Fitness Group dba Planet Fitness; Commerce Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Profit Sharing

Free Black Card

Referral Bonus

Night shift premium

Set Schedule

Growth Opportunities

EAP

Job summary

EPIC Fitness Group dba Planet Fitness is seeking a Customer Service Representative to join our team. You will provide superior service to members, prospective members and guests, ensuring a judgement-free, welcoming experience at the club.

Responsibilities include greeting members, answering phones, signing up new members, tours, and maintaining a clean club environment while addressing billing and member questions promptly.

Qualifications

• Experience in customer service environments.
• Able to answer phones and assist callers with various questions.
• Greet members and guests to create a welcoming atmosphere.

Responsibilities

• Greet members and guests, providing exceptional service.
• Answer phones and assist callers with questions.
• Check in members, give club tours, and sign up new members.
• Log amenities and communicate updates and billing issues to members.
• Regular cleaning of the facility and front desk area.

Skills

Customer service

Phone support

Job description

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why You Should Join Planet Fitness

• Great growth opportunities - we are a dynamic and growing company
• Set Schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

Some Of Your Responsibilities Will Include

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.