Customer Service Representative

EPIC Fitness Group dba Planet Fitness; Plymouth (MI); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with match

Profit sharing

Free Black Card Membership

Referral bonus

Set schedule

Growth opportunities

EAP

Job summary

Planet Fitness is seeking a Customer Service Representative to join our team. In this role you will provide a superior level of service to members, prospective members and guests, ensuring a welcoming and judgement-free environment.

You will answer phones, assist with tours and sign-ups, handle inquiries and help maintain a clean, inviting club. This full-time position offers benefits and a chance to grow with a dynamic, people-focused fitness brand.

Responsibilities

• Greet members and guests, delivering exceptional customer service.
• Answer phones and assist callers with questions.
• Check in members, provide club tours, sign up new members, log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of the facility, bathrooms, equipment, and front desk area.

Skills

Customer service

Communication

Job description

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why You Should Join Planet Fitness

• Great growth opportunities - we are a dynamic and growing company
• Set Schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

Some Of Your Responsibilities Will Include

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.