Customer Service Representative

Distro; Michigan; On-site; USD 34,000 - 46,000; Full time

Job summary

Distro is seeking a Customer Service Representative to join our team in Michigan. You will deliver exceptional service, handle customer inquiries by phone and email, and process orders while managing client accounts.

We're looking for strong communication, problem-solving, and the ability to work efficiently in a fast-paced, high-volume setting to help maintain high customer satisfaction and achieve team goals.

Qualifications

• Proven experience in telephone-based customer service and account management.
• Excellent verbal and written communication skills.
• Strong problem-resolution and analytical skills.
• Demonstrated ability to handle order processing and customer inquiries simultaneously.
• Ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via telephone and email.
• Process customer orders accurately and manage client accounts effectively.
• Resolve customer issues and concerns in a timely, efficient, and satisfactory manner.
• Maintain a positive, customer-first attitude while upholding professional standards.
• Work collaboratively in a fast-paced environment to consistently meet individual and team performance targets.

Skills

Phone support

Account management

Communication

Problem solving

Multitasking

Job description

About The Role

We are seeking a highly motivated and skilled Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service, managing customer accounts, processing orders, and handling inquiries via phone and email in a fast-paced environment. Your positive attitude and strong problem-resolution skills will be essential to ensuring maximum customer satisfaction.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via telephone and email.
• Process customer orders accurately and manage client accounts effectively.
• Resolve customer issues and concerns in a timely, efficient, and satisfactory manner.
• Maintain a positive, customer-first attitude while upholding professional standards.
• Work collaboratively in a fast-paced environment to consistently meet individual and team performance targets.

Qualifications & Core Competencies

Minimum Qualifications~

• Proven experience in telephone-based customer service and account management.
• Excellent verbal and written communication skills.
• Strong problem-resolution and analytical skills.
• Demonstrated ability to handle order processing and customer inquiries simultaneously.
• Ability to thrive in a fast-paced, high-volume environment.

#HireFinder

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.