Customer Service Representative

Universal Staffing; Michigan; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Benefits after 90 days

Job summary

Universal Staffing is seeking a Customer Service Representative to handle daily customer inquiries, order entry, and issue resolution. You will communicate with customers about orders, deliveries and questions, and coordinate with teammates as needed.

The position is full-time with benefits and a Monday–Friday 8:00 AM to 5:00 PM schedule. Strong MS Office skills and excellent communication are required.

Qualifications

• High school diploma or equivalent required.
• Experience with MS Office preferred.
• Excellent communication skills, both verbal and written.

Responsibilities

• Take calls from customers and answer questions or direct to a coworker.
• Enter orders from start to finish and process related paperwork.
• Handle credits, delivery issues and other order-related tasks.
• Identify and resolve customer problems and ensure satisfaction.
• Coordinate with teammates to ensure smooth order flow.

Skills

Excellent verbal and written comms

Service oriented

Critical thinking

Active listening

Problem resolution

Works well with others

Education

High school diploma or equivalent

Tools

MS Office

Job description

Job Description

Customer Service Representative

Job Summary

The Customer Service Representative is responsible for daily communication with customers regarding their orders, delivery issues, product questions or similar other items. They take care of the order entry process from start to finish and are responsible for tasks that are related to customer orders such as credits, delivery issues and alike. The Customer Service Representative takes call from customers and answers questions they may have or directs them to a coworker who can answer their questions.

The Customer Service Representative is a full-time position, with benefits, and a work schedule of Monday - Friday 8:00 AM to 5:00 PM.

General Accountabilities

• Provides customers' information about products or services, takes or enters orders, or obtains details of complaints.
• Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
• Identifies and prioritizes problems and issues related to service area.
• Ensures that appropriate changes were made to resolve customers' problems.
• Processes adjustments, changes, requests, fees, invoices and other related paperwork.

Job Qualifications

• Education: High school diploma or equivalent
• Experience with MS Office

Skills

• Excellent verbal and written communication
• Service oriented
• Critical thinking
• Active listening
• Problem resolution
• Works well with others

Other Job Information:

Full time

Benefits after 90 temporary period

Work Schedule: Monday – Friday 8:00 AM to 5:00 PM

Company Description

We are not a staffing agency, we employ for another business unit owned by the same individual.

Company Description

We are not a staffing agency, we employ for another business unit owned by the same individual.