Client Service Rep

VCA Animal Hospitals, Inc; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick days

401(k)

Pet discounts

Job summary

VCA Animal Hospitals, Inc is seeking a Client Service Representative to join our team. You will greet clients and their pets, answer phones, schedule appointments, check patients in and out, and assist with client questions in a fast-paced veterinary setting.

You will also handle payments, maintain medical records, and collaborate with the veterinary team to ensure a positive client experience. Comprehensive benefits are available as part of the employment package.

Qualifications

• Greeting clients and answering phones.
• Scheduling appointments and managing calendar.
• Processing payments and handling transactions.
• Maintaining accurate medical records and documentation.
• Communicating with veterinary team and clients.

Responsibilities

• Greet clients and their pets, and assist with check-in/out.
• Answer phone lines and respond to client inquiries.
• Schedule, reschedule or cancel appointments as needed.
• Process payments and manage point-of-sale transactions.

Job description

The Client Service Representative is responsible for providing excellent customer service to clients and their pets. Duties include greeting clients, answering phones, scheduling appointments, checking patients in and out, processing payments, managing medical records, communicating with the veterinary team, and assisting with client questions. CSRs help create a welcoming, professional environment while supporting the daily operations of the hospital and ensuring a positive client experience.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com