Client Service Representative

Paylocity; El Paso (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

Paylocity veterinary clinics are seeking a friendly Customer Service Representative to be the first point of contact for clients at two locations, handling check-ins, inquiries, and billing with professionalism.

You will maintain patient records, schedule appointments, explain services, coordinate with staff, and support daily operations while growing your career in veterinary care.

Qualifications

• Minimum high school diploma or equivalent; veterinary or medical office training a plus.
• Experience in customer service, preferably in healthcare or veterinary settings.
• Familiarity with appointment scheduling software and computer systems.

Responsibilities

• Greet clients at both clinic locations and assist with check-in/check-out.
• Answer phones, schedule appointments, and manage client inquiries efficiently.
• Maintain accurate patient records and appointment schedules.

Skills

Customer service

Communication

Organizational skills

Multitasking

Interpersonal skills

Attention to detail

Team coordination

Education

High school diploma

Tools

Appointment scheduling software

Job description

Description

Join our compassionate team at our veterinary clinics where we are dedicated to providing exceptional care for pets and outstanding service to their owners. We are seeking a friendly, organized, and professional Customer Service Representative to serve as the first point of contact for clients at both of our locations. This role offers an excellent opportunity to contribute to a caring environment while developing your skills in the veterinary field.

Key Responsibilities

• Greet clients warmly and assist them with check-in and check-out procedures at both clinic locations
• Answer phone calls, schedule appointments, and manage client inquiries efficiently
• Maintain accurate and up-to-date patient records and appointment schedules
• Provide information about services, treatments, and clinic policies to clients
• Process payments and handle billing transactions accurately
• Coordinate communication between clients and veterinary staff to ensure smooth operations
• Support clinic team members with administrative tasks as needed
• Uphold high standards of customer service and professionalism in all interactions

Skills and Qualifications

• Previous experience in customer service, preferably in a veterinary or healthcare setting
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask and work effectively in a fast-paced environment
• Proficiency with computer systems and appointment scheduling software
• Compassionate and patient-oriented attitude
• Ability to work at both clinic locations as required
• High school diploma or equivalent; additional veterinary or medical office training is a plus

We foster a collaborative and supportive work environment where growth and development are encouraged. Join us in making a positive impact on pets and their owners while advancing your career in the veterinary industry. We offer competitive benefits and opportunities for professional growth.