Customer Service Representative

CARNIVAL CRUISES; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Carnival Cruises is seeking a Customer Service Representative in Miami to join our marketing team. You will handle customer inquiries with a friendly, professional approach and document interactions accurately.

The role emphasizes helping customers, resolving issues, and spotting opportunities for upsell and cross-sell. The ideal candidate is customer-centric, able to multi-task, and possesses strong communication skills.

Qualifications

• High School Diploma or equivalent.
• Customer service experience required.
• Strong communication and interpersonal skills.

Responsibilities

• Handle a high volume of customer calls with a friendly, helpful attitude.
• Resolve questions and service issues via phone, email, and text.
• Accurately document customer interactions and follow up as needed.
• Identify opportunities for new sales and upsell products to existing customers.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Education

High School Diploma

Job description

Call center operator vacancy in Miami USA

Attention! This vacancy is temporarily suspended!

We are looking for a customer-oriented, experienced and motivated Customer Service Representative to join our marketing team! If you love helping people and are customer-centric, we want to meet you! As a Customer Service Representative you have to be able to put yourself in the customers’ shoes and remain helpful, patient, positive and cheerful.

Customer Service Representative duties and responsibilities

• Managing large volume of customer calls


• Stay friendly and helpful


• Resolve questions and service issues for customers via phone, email and text


• Accurately document customer interactions


• Determine opportunities for new sales


• Sell products to established customers through up‑selling and cross‑selling


• Resolve all inbound and outbound support requests per established guidelines.


• Identify and act as a company ambassador at all times


• Be professional

Customer Service Representative requirements

• High School Diploma or equivalent


• X years of customer service experience


• Demonstrated ability to provide outstanding customer service


• Customer-centric


• Result-driven


• Focus on quality and attention to detail


• Ability to multi-task


• Strong interpersonal and communication skills


• Critical-thinker and problem-solver


• Ability to work with minimal supervision