Remote Member Support Rep Travel Industry

ManpowerGroup; Orlando (FL); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Remote work from home

Competitive pay

Growth opportunities

Diverse and inclusive team

Supportive environment

Job summary

ManpowerGroup is seeking a Travel & Tourism Member Support representative for our remote team. The role focuses on delivering exceptional service to commercial clients, handling inquiries, and resolving issues across channels.

The position requires 3 years CSR Call Center experience, 2–3 years in Travel & Tourism, and prior remote work. Candidates should have strong communication skills and a reliable home workspace. Join a diverse, supportive environment with growth potential.

Qualifications

• 3 years CSR Call Center in/outbound experience.
• 2-3 years of experience in Travel & Tourism preferred.
• Prior CSR B2B experience preferred.
• Prior remote experience preferred.
• Proficient computer and communication skills.
• Reliable internet connection and a suitable home workspace for remote work.
• Available to work days, evenings, weekends and holidays as scheduled.

Responsibilities

• Provide outstanding customer service through various channels for the Travel & Tourism industry.
• Assist clients with travel inquiries, troubleshooting, and resolving issues efficiently.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members to improve service quality and processes.
• Support the organization’s goals by demonstrating professionalism and a positive attitude.

Skills

Customer service

Communication skills

Remote work experience

B2B CSR experience

Travel & Tourism knowledge

Job description

Our client, a leading organization in B2B travel booking industry, is seeking dedicated and motivated individuals to join their remote team as Member Support Representatives. As part of this dynamic team, you will play a vital role in delivering exceptional service and support to commercial clients. The ideal candidate will demonstrate excellent communication skills, adaptability, and a proactive attitude, ensuring success within the organization.

Job Title:

Travel & Tourism Member Support

Location:

Remote

Pay Rate:

$20.00 hourly

What’s the Job?

• Provide outstanding customer service through various communication channels for the Travel & Tourism industry.
• Assist clients with travel inquiries, troubleshooting, and resolving issues efficiently
• Maintain detailed and accurate records of customer interactions
• Collaborate with team members to improve service quality and processes
• Support the organization’s goals by demonstrating professionalism and a positive attitude

What’s Needed?

• 3 years CSR Call Center in/outbound experience
• 2-3 Years of experience in Travel & Tourism preferred
• Prior CSR B2B experience preferred
• Prior remote experience preferred
• Proficient computer and communication skills
• Reliable internet connection and a suitable home workspace for remote work
• Available to work days, evenings, weekends and holidays as scheduled

What’s in it for me?

• Opportunity to work remotely from the comfort of your home
• Competitive pay rate with potential for growth
• Engaging and supportive work environment
• Chance to develop valuable customer service skills
• Be part of a diverse and inclusive team committed to your success

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands — Manpower, Experis, Talent Solutions, and Jefferson Wells — creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World’s Most Ethical Companies for the 14th year – all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee’s race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.