Remote Call Center- Patient Care Rep

Manpower, Inc.; North Canton (OH); Remote; USD 20,000 - 29,000; Full time

Job summary

ManpowerGroup is seeking a Remote Patient Care Representative to join a forward-thinking digital mail-order and specialty pharmacy. You will support inbound and outbound patient inquiries in the Customer Support Department, handling prescriptions, refills, billing, and delivery questions with empathy and accuracy.

Applicants must reside in Michigan, Ohio, or Arizona and have a High School diploma or GED with 1-2 years of call center experience.

Qualifications

• High school diploma or GED (required).
• 1-2 yrs Call Center experience required.
• Healthcare or pharmacy background preferred.

Responsibilities

• Provide exceptional service to patients regarding prescriptions, refills, billing, and delivery inquiries.
• Handle outbound/inbound calls and emails efficiently and professionally
• Resolve pharmacy-related issues promptly and accurately
• Document and enter data into systems with attention to detail
• Maintain confidentiality and adhere to compliance standards

Skills

Communication skills

Compassionate attitude

Problem-solving

Call center experience

Education

High school diploma or GED

Job description

Our client, a forward-thinkingdigital mail-order and specialty pharmacy company, is seeking RemotePatient Care Representative to join their team. As a Patient Care Representative, you will be part of the Customer Support Department supporting inbound/outboundpatient inquiries. The ideal candidate will have excellent communication skills, a compassionate attitude, and strong problem-solving abilities which will align successfully in the organization.

Applicants must live in Michigan, Ohio or Arizona

Job Title: Patient Care Representative - Call Center

Pay Range: $18/hr

Potential Schedules

Hours of Operation

Monday - Friday: 8:0 AM - 10:00 PM EST

Saturday: 9:00 AM - 5:00 PM EST

• Work schedules may vary within the hours of operation.
• Schedules are likely to include an evening shift and/or Saturday shift.

What's the Job?

• Provide exceptional service to patients regarding prescriptions, refills, billing, and delivery inquiries
• Handle outbound/inbound calls and emails efficiently and professionally
• Resolve pharmacy-related issues promptly and accurately
• Document and enter data into systems with attention to detail
• Maintain confidentiality and adhere to compliance standards

What's Needed?

• High school diploma or GED (required)
• 1-2 yrs Call Center experience required
• Healthcare or pharmacy backgroundpreferred

Remote Work Requirements:

• Dedicated workspace free from distractions.
• No childcare or personal activities during work hours.
• Reliable high-speed internet connection.
• Treat your home workspace as your office.

What's in it for me?

• Opportunity to join an innovative and expanding company in the healthcare space
• Comprehensive training program to set you up for success
• Potential for growth within a dynamic team
• Work in a supportive and inclusive environment
• Engage in meaningful work that makes a difference in patients' lives

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.