Customer Service Representative

Molly Maid of Oak Park and the Midwestern Suburbs; Melrose Park (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Job summary

Molly Maid of Oak Park and the Midwestern Suburbs is seeking a reliable Customer Service Representative (CSR) to support our Melrose Park office, delivering friendly service from first contact through scheduling and estimates.

The CSR will handle calls, emails, and on-site interactions, coordinate cleaning appointments, perform in-home estimates, and ensure quality and accurate records, with a 7am to 3:30pm schedule.

Qualifications

• Excellent communication and interpersonal skills.
• Experience with phone and in-person customer interactions.
• Strong multitasking, organization, and time management.
• Basic computer skills and data entry.
• Professional appearance for estimates and checks.
• Valid driver’s license required.
• Bilingual English/Spanish.

Responsibilities

• Answer calls, emails, and messages professionally.
• Schedule cleaning services and in-home estimates.
• Perform in-home estimates and pricing assessments.
• Conduct quality checks on completed cleanings.
• Follow up with customers for questions or concerns.
• Coordinate schedules between customers and teams; maintain records.
• Assist with administrative tasks.
• Help grow and retain customers with excellent service.

Skills

Strong communication

Phone & in-person interaction

Multitasking & organization

Basic IT skills

Professional appearance

Valid driver’s license

Bilingual English/Spanish

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

Molly Maid is seeking a reliable, customer-focused Customer Service Representative (CSR) to join our office team. This role is essential to delivering an excellent customer experience—from first contact through service completion. The ideal candidate is organized, professional, and comfortable communicating with customers and field teams.

Key Responsibilities

• Answer incoming calls, emails, and messages in a friendly and professional manner
• Schedule cleaning services and in-home estimates for new and existing customers
• Perform in-home estimates, accurately assessing customer needs and service pricing
• Conduct quality checks on completed cleanings to ensure company standards are met
• Follow up with customers to address questions, feedback, or concerns
• Coordinate schedules between customers and cleaning teamsMaintain accurate customer records and service notes in scheduling software
• Assist with administrative tasks and office support
• Help grow and retain customers by delivering exceptional service and solutions

Work hours 7am to 3:30pm (with 30 minutes lunch break)

Qualifications

• Strong communication and interpersonal skills
• Comfortable speaking on the phone and interacting with customers in person
• Ability to multitask, stay organized, and manage time effectively
• Basic computer skills (email, scheduling software, data entry)
• Professional appearance and demeanor (for estimates and quality checks)
• Valid driver's license is required
• Bilingual (English/Spanish)

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.