Customer Service Representative

Talentify; Melrose Park (IL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Advancement

Paid time off

Training

Performance bonus

Competitive salary

Job summary

Molly Maid is seeking a reliable Customer Service Representative to join our Melrose Park office team. This CSR role supports delivery of an excellent customer experience—from first contact through service completion.

The ideal candidate is organized, professional, and comfortable communicating with customers and field teams. Responsibilities include answering calls, scheduling services and estimates, and performing in-home estimates while maintaining accurate records.

Qualifications

• Excellent verbal and written communication and interpersonal skills.
• Comfortable speaking on the phone and in person with customers.
• Strong multitasking, organization and time-management abilities.
• Basic computer skills including email and scheduling software.
• Professional appearance and demeanor for estimates and quality checks.
• Valid driver's license is required.
• Bilingual English/Spanish required.

Responsibilities

• Answer incoming calls, emails, and messages politely and professionally.
• Schedule cleaning services and in-home estimates for customers.
• Perform in-home estimates, assessing customer needs and pricing.
• Conduct quality checks on completed cleanings to ensure standards.
• Follow up with customers to address questions and concerns.
• Coordinate schedules between customers and cleaning teams.
• Maintain accurate customer records and service notes in scheduling software; assist with administrative tasks.
• Help grow and retain customers by delivering exceptional service.
• Work hours 7am to 3:30pm (30 minutes lunch break).

Skills

Communication

Multitasking

Time management

Basic computer skills

Professional appearance

Driver's license

Bilingual English/Spanish

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

Molly Maid is seeking a reliable, customer-focused Customer Service Representative (CSR) to join our office team. This role is essential to delivering an excellent customer experience—from first contact through service completion. The ideal candidate is organized, professional, and comfortable communicating with customers and field teams.

Key Responsibilities

• Answer incoming calls, emails, and messages in a friendly and professional manner
• Schedule cleaning services and in-home estimates for new and existing customers
• Perform in-home estimates, accurately assessing customer needs and service pricing
• Conduct quality checks on completed cleanings to ensure company standards are met
• Follow up with customers to address questions, feedback, or concerns
• Coordinate schedules between customers and cleaning teams
• Maintain accurate customer records and service notes in scheduling softwareAssist with administrative tasks and office support
• Help grow and retain customers by delivering exceptional service and solutions
• Work hours 7am to 3:30pm (30 minutes lunch break)

Qualifications

• Strong communication and interpersonal skills
• Comfortable speaking on the phone and interacting with customers in person
• Ability to multitask, stay organized, and manage time effectively
• Basic computer skills (email, scheduling software, data entry)
• Professional appearance and demeanor (for estimates and quality checks)
• Valid driver's license is required
• Bilingual (English/Spanish)