Customer Service Representative

Molly Maid of North Pierce & South King Counties; Washington (District of Columbia); Sur place; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Benefits package varies by location

Generous pay with bonuses for quality

Family-friendly schedule

No nights, limited weekends andholidys

Paid Training

Over 30 years of trusted service

Great Perks & Fun Work

Résumé du poste

Molly Maid of North Pierce & South King Counties is seeking a Customer Service Representative to be a key member of the team, handling service requests and customer complaints with respect and courtesy. The role emphasizes self-motivation, energy, and dedication to top-tier service.

Responsibilities include receiving calls, scheduling estimates and cleans, and supporting marketing efforts to grow the business, while maintaining administrative duties and smooth franchise operations.

Qualifications

• Minimum two years admin experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Positive attitude.
• Team player who can work independently.

Responsabilités

• Receive incoming calls in professional and courteous manner.
• Schedule estimates & cleans.
• Perform marketing functions to sell additional work and earn business.
• Return customer calls, respond to customer complaints, and resolve breakage issues.
• Perform administrative functions including data entry, payment processing, and supply inventory.
• Assist with personnel management, including hiring and recruiting functions.
• Perform other duties as needed which may include cross-training in related positions.

Connaissances

Written communication

Verbal communication

Data entry

Detail oriented

Team player

Description du poste

As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

• Receive incoming calls in professional and courteous manner
• Schedule estimates & cleans
• Perform marketing functions to sell additional work and earn business
• Return customer calls, respond to customer complaints, and resolve breakage issues
• Perform administrative functions including data entry, payment processing, and supply inventory
• Assist with personnel management, including hiring and recruiting functions
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently

Benefits:

• Benefits package varies by location
• Generous payEarn the level of compensation that you deserve, including potential bonuses for quality work.
• Family-friendly scheduleEnjoy a flexible schedule with enough hours to meet your needs while being there for your family when they need you.
• No nights, limited weekends and holidays
• Paid TrainingEarn money while you learn and prepare to provide the best service possible for our customers.
• Over 30 years of a job well doneJoin an established and well-respected brand with a reputation of trust with the families served.
• Great Perks & Fun WorkEnjoy access to a franchisee supplied car while you work, and earn bonuses and recognition. Have fun and be proud to work with the BEST cleaning service in town!

Compensation:

$28,000 to $32,000 per year / $13 to $15 per hour with Bonus

When you put on a Molly Maid® uniform, you become part of a family—a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they’ll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it’s a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.