Customer Service Representative

Molly Maid; Charlottesville (VA); On-site; USD 20,664 - 1,102,080; Full time

Benefits offered by this job

Paid time off

401k company match

Paid training

Job summary

Molly Maid is seeking a full-time Customer Service Representative in Charlottesville, Virginia. This role involves engaging with customers via phone, booking services, and ensuring their satisfaction with a focus on professionalism. The position offers a guaranteed minimum wage of $15.00 per hour, with potential earnings up to $800.00 weekly through incentives. Benefits include paid time off, training, and a positive work environment. Candidates should possess strong communication skills and attention to detail.

Qualifications

• Energized when talking with customers over the phone.
• Ability to get along well with different types of people.
• Pride in attention to detail and completing tasks well.
• Comfortable with a computer and technology.

Responsibilities

• Answer phone calls and book estimates for customers.
• Engage with customers in a friendly and professional manner.
• Identify customer needs and resolve concerns.
• Promote teamwork and a positive workplace culture.

Skills

Customer engagement

Interpersonal skills

Attention to detail

Time management

Bilingual English/Spanish

Tools

Microsoft Office

Job description

Overview

As a Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism.

Full-time. No nights. No weekends. No holidays.

Responsibilities

• Grow and retain customers: Answer phone calls with a smile, book estimates and cleans for valued customers, and celebrate milestones as a team.
• Communicate with customers and leads: Engage in a friendly, positive, and professional manner, showing care for their homes and building connections.
• Promote our culture and team: Embrace teamwork and inspire a positive attitude among colleagues.
• Customer Satisfaction: Identify and assess customer needs via phone, email, and other channels, resolve concerns cheerfully, provide solutions, and follow up to ensure resolution.

Benefits & Pay

Receive a guaranteed minimum wage of $15.00 per hour with the ability to make up to $800.00 per week, paid weekly. Use our proven sales process to reach weekly and monthly targets and earn even more with attractive incentives.

• Earn paid time off weekly, up to 10 days per year.
• Earn one day of sick time off for every 8 weeks worked.
• Earn a 2% company match for your 401k contributions.

What we Provide

• Paid training on our proven systems that delight customers.
• A stable and consistent work schedule.
• A fun culture where success is celebrated as a team.
• Access to ongoing training.
• Branded and comfortable clothing.
• Advancement opportunities – we promote from within.

Qualifications

• You feel energized when talking with customers over the phone.
• You can work with anyone and get along well with different types of people.
• You can meet customer expectations to deliver an experience they will recommend to friends and family.
• You take pride in attention to detail and a job well done.
• You are comfortable with a computer and technology, especially Microsoft Office.
• You have strong interpersonal, oral, and written communication skills.
• You can multi-task, prioritize, and manage time effectively.

Job Requirements

• Legally authorized to work in the United States.
• Complete a background check.
• Available to work Monday through Friday during the day, 8am to 5pm.
• Bilingual English/Spanish is helpful but not required.

You are applying to work for a franchise owner of Molly Maid, not BRAND SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs, which can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.