Customer Service Representative

Faulkner Automotive; Mechanicsburg (Cumberland County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training provided

Career growth opportunities

Best Places to Work awards

Job summary

The Faulkner Automotive Group is seeking an enthusiastic Customer Service Representative to join our team in Mechanigsburg, PA. No automotive experience is required, as we provide training and opportunities for growth.

You will be the main point of contact in our Collision Center, handling calls, scheduling, and payments. Strong communication and teamwork are essential, along with the ability to understand basic technical information and interact with insurance partners as needed.

Qualifications

• High school diploma or equivalent required.
• Prior retail/receptionist or customer service experience preferred.
• Ability to work in a team and communicate effectively.
• Ability to set appointments using an online system.

Responsibilities

• Answer incoming calls for the Collision Center.
• Set appointments for customers.
• Update customers on repair order status.
• Process payments and support light accounting functions.
• Communicate with insurance partners and handle filing duties.

Skills

Customer service

Communication

Teamwork

Appointment scheduling

Education

High School Diploma

Tools

Online scheduling system

Job description

The Faulkner Automotive Group is looking for an enthusiastic, self-motivated Customer Service Representative to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth opportunities for those that have excellent talent, energy, and ambition to succeed. Faulkner has won a combined 60+ Best Places to Work Awards.

Customer Service Representative Benefits, include:

• High School Diploma or equivalent.
• Prior retail/receptionist or customer service experience is preferred.
• Perform consistently to provide excellent customer service.
• Requires the ability to work in a team environment as well as strong oral and written communication skills.
• Ability to set appointments using an online system and understand basic technical information

The Customer Service Representative is the \"go to\" person in the Collision Center for customer assistance. As a Customer Service Representative, you are responsible for handing incoming phone calls to the Collision Center, setting appointments for customers, updating customers on repair order status and processing payments. We may also have you communicate with our insurance partners, as well as handle filing duties and light accounting functions to support the body shop. Customer service is our focus, so professionalism, maturity and ethical behavior are a must for this position!

Become part of the Faulkner Family and join our team!

About Faulkner

The Faulkner Automotive Group is a family-owned and -operated automotive group serving Central and southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 31 dealership locations and 23 franchises, making us one of the largest family-run dealer groups in the country.

Faulkner is an Equal Opportunity Employer and a Drug Free Workplace.