Customer Service Representative

The Faulkner Organization; Mechanicsburg (Cumberland County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Faulkner Automotive Group is seeking an enthusiastic, self-motivated Customer Service Representative to join our Collision Center team. No automotive experience is required; we provide training to help you grow within the organization.

You will handle incoming calls, set appointments, update customers on repair status, and assist with payments and light administrative tasks. Faulkner is an Equal Opportunity Employer and Drug Free Workplace.

Qualifications

• High School Diploma or equivalent
• Prior retail/receptionist or customer service experience is preferred
• Perform consistently to provide excellent customer service
• Requires the ability to work in a team environment as well as strong oral and written communication skills
• Ability to set appointments using an online system and understand basic technical information

Responsibilities

• The Customer Service Representative is the "go to" person in the Collision Center for customer assistance.
• Handling incoming phone calls to the Collision Center.
• Setting appointments for customers.
• Updating customers on repair order status and processing payments.
• Communicating with insurance partners as needed.
• Handling filing duties and light accounting support.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or equivalent

Job description

The Faulkner Automotive Group is looking for an enthusiastic, self-motivated Customer Service Representative to join our team!

Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth opportunities for those that have excellent talent, energy, and ambition to succeed.

Faulkner has won a combined 60+ Best Places to Work Awards.

Customer Service Representative Benefits, include:

• High School Diploma or equivalent
• Prior retail/receptionist or customer service experience is preferred
• Perform consistently to provide excellent customer service
• Requires the ability to work in a team environment as well as strong oral and written communication skills
• Ability to set appointments using an online system and understand basic technical information

The Customer Service Representative is the "go to" person in the Collision Center for customer assistance. As a Customer Service Representative, you are responsible for handing incoming phone calls to the Collision Center, setting appointments for customers, updating customers on repair order status and processing payments. We may also have you communicate with our insurance partners, as well as handle filing duties and light accounting functions to support the body shop. Customer service is our focus, so professionalism, maturity and ethical behavior are a must for this position!

Become part of the Faulkner Family and join our team!

About Faulkner

The Faulkner Automotive Group is a family-owned and -operated automotive group serving Central and southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 31 dealership locations and 23 franchises, making us one of the largest family-run dealer groups in the country.

Faulkner is an Equal Opportunity Employer and a Drug Free Workplace.