Collision Center: Customer Experience Specialist

The Faulkner Organization; Mechanicsburg (Cumberland County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Faulkner Automotive Group is seeking an enthusiastic, self-motivated Customer Service Representative to join our Collision Center team. No automotive experience is required; we provide training to help you grow within the organization.

You will handle incoming calls, set appointments, update customers on repair status, and assist with payments and light administrative tasks. Faulkner is an Equal Opportunity Employer and Drug Free Workplace.

Qualifications

• High School Diploma or equivalent
• Prior retail/receptionist or customer service experience is preferred
• Perform consistently to provide excellent customer service
• Requires the ability to work in a team environment as well as strong oral and written communication skills
• Ability to set appointments using an online system and understand basic technical information

Responsibilities

• The Customer Service Representative is the "go to" person in the Collision Center for customer assistance.
• Handling incoming phone calls to the Collision Center.
• Setting appointments for customers.
• Updating customers on repair order status and processing payments.
• Communicating with insurance partners as needed.
• Handling filing duties and light accounting support.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or equivalent

Job description

The Faulkner Automotive Group is seeking an enthusiastic, self-motivated Customer Service Representative to join our Collision Center team. No automotive experience is required; we provide training to help you grow within the organization.

You will handle incoming calls, set appointments, update customers on repair status, and assist with payments and light administrative tasks. Faulkner is an Equal Opportunity Employer and Drug Free Workplace.