Customer Service Representative

Firstsource; Mayagüez (PR); Remote; USD 19,000 - 22,000; Full time

Job summary

Firstsource is seeking a Customer Service Representative in Mayaguez, Puerto Rico, US, with remote-friendly work options. You will conduct outbound calls, thoroughly document all customer transactions in the host system, and adhere to scheduled shifts while following regulatory guidelines.

Required: High School diploma or GED, 1 year of call center experience, and six months healthcare claims exposure. You should read business documents well, type reliably, and multitask in a fast-paced

Qualifications

• High School diploma or GED required.
• 1 year call center experience.

Responsibilities

• Conduct outbound calls and campaigns when directed.
• Thoroughly document all customer transactions in host system.
• Adhere to scheduled shifts to ensure optimal phone coverage.
• Ensure compliance to all regulatory guidelines.
• Safeguard PHI and follow information security policies.

Skills

Outbound calls

Documentation

Typing

Multitasking

Reading business docs

Education

High School diploma or GED

Tools

Host system

SOP documents

Job description

Customer Service Representative

Location

Mayaguez, Puerto Rico, US

Description

Work Location: Remote-

Job Type: Full-time

Pay:Starting Rate $14.00 per hour

Bilingual: $15.50 per hour

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Description:

Conduct outbound calls and/or campaigns when directed.

Thoroughly document all customer transactions in host system.

Adhere to scheduled shifts to ensure optimal phone coverage.

Ensure compliance to all regulatory guidelines.

Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.

Follow safety guidelines outlined by Illness and Injury Prevention Program.

Specific qualifications for this medical role include:

• High School diploma or GED
• 1 Year Call Center Exp

Six months healthcare claims experience.

Other requirements include:

• Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
• Basic mathematical skills
• Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distractionAbility to multitaskSpecific to processing: Able to look for data entry differences
• Following written directions (emails, SOP documents)
• Self-motivation
• Ability to prioritize work
• Thinking outside the box and making judgement calls
• Ability to adapt to change