Customer Service Representative

Firstsource; United States; On-site; USD 15,911 - 22,661; Full time

Job summary

A leading business process management provider is seeking a Customer Service Representative with remote work flexibility. The role involves conducting outbound calls, documenting customer transactions, and ensuring compliance with regulatory guidelines. Candidates should have a high school diploma and at least one year of call center experience, with solid communication and multitasking skills. The company offers full-time positions offering $14.00 per hour. This job is ideal for individuals looking for a dynamic work environment.

Qualifications

• 1 Year Call Center Experience required.
• Six months healthcare claims experience is needed.
• Ability to read and interpret business correspondence is crucial.

Responsibilities

• Conduct outbound calls and/or campaigns when directed.
• Document all customer transactions in the host system.
• Ensure compliance to all regulatory guidelines.

Skills

Call Center Experience

Healthcare Claims Experience

Ability to multitask

Basic Mathematical Skills

Intermediate Typing Skills

Self-motivation

Flexibility of Schedule

Education

High School Diploma or GED

Job description

CUSTOMER SERVICE REPRESENTATIVE

Work Location: Remote-

Job Type: Full-time

Pay: $14.00 per hour

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Description

Conduct outbound calls and/or campaigns when directed.

Thoroughly document all customer transactions in host system.

Adhere to scheduled shifts to ensure optimal phone coverage.

Ensure compliance to all regulatory guidelines.

Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.

Follow safety guidelines outlined by Illness and Injury Prevention Program.

Qualifications

• High School diploma or GED
• 1 Year Call Center Experience
• Six months healthcare claims experience
• Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
• Basic mathematical skills
• Intermediate typing skills
• Sitting for long periods of time
• Flexibility of schedule especially when overtime is in place
• Private/secured room without distraction
• Ability to multitask
• Specific to processing: Able to look for data entry differences
• Following written directions (emails, SOP documents)
• Self-motivation
• Ability to prioritize work
• Thinking outside the box and making judgement calls
• Ability to adapt to change