Customer Service Representative

Johnson Controls; Marinette (WI); On-site; USD 31,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Paid training

Referral bonuses

Job summary

Johnson Controls is seeking a Customer Service Representative to support the US, Canada, and Latin America from the office five days a week. You will perform administrative tasks related to Fire Suppression parts and interact with customers in written and spoken form.

Responsibilities include order entry, confirmations, inventory monitoring, handling backorders, and responding to inquiries. Proficiency with Salesforce.com and SAP is preferred, and bilingual skills are a plus.

Qualifications

• Must be able to solve problems and think proactively in a fast-paced environment.
• Demonstrates agile work style and ability to shift priorities.
• Able to manage multiple tasks and meet deadlines.
• Excellent listening and verbal communication skills.

Responsibilities

• Enter orders accurately and efficiently.
• Send order confirmations to customers.
• Manage incomplete/credit hold orders and confirm release.
• Monitor inventory levels to ensure correct warehouse shipping.
• Handle backorders and maintain ship dates.
• Respond to customer questions about shipments and escalations.
• Pull regular reports to manage orders and cases in Salesforce.

Skills

Problem solving

Proactive

Agile

Task management

Active listening

Tools

Salesforce.com

SAP

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What you will do

As a Customer Service Representative, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting.

You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.

Part of your day-to-day tasks include:

• Enter orders efficiently
• Send order confirmation to customer
• Manage incomplete/credit hold orders to confirm release
• Monitor inventory levels to have order ship from the proper warehouse
• Manage backorders
• Maintain ship dates
• Manage order cancellations quickly
• Answer calls
• Handle customer questions concerning shipments, backorders, escalations etc.
• Pull regular reports to manage orders.
• Manage cases in Salesforce.com

What you will need

• Problem solving
• Proactive
• Agile – work in fast paced environment with quickly changing priorities
• Able to manage tasks effectively
• Active Listening skills
• CRM experience with Salesforce.com
• ERP: SAP
• Attention to Detail
• Microsoft Office Suite experience
• Bilingual a plus

HIRING HOURLY RANGE: $22.64 - 31.15 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.