Customer Service Representative

Johnson Controls, Inc.; Marinette (WI); On-site; USD 31,000 - 49,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Referral Bonuses

Comprehensive Benefits

Job summary

Johnson Controls, Inc. in Marinette, WI is seeking a Customer Service Representative to support the US, Canada and Latin America. The position offers competitive hourly pay and comprehensive benefits within a global leader in fire protection and building systems.

You will input orders, confirm shipments, manage backorders, track inventory, and maintain records in Salesforce.com and SAP. Strong problem-solving, proactive communication, and MS Office skills are required; bilingual is a plus.

Qualifications

• CRM experience with Salesforce.com and ERP: SAP.
• Attention to detail and organizational skills.
• Proactive, agile in a fast-paced environment.

Responsibilities

• Enter orders efficiently
• Send order confirmation to customer
• Manage incomplete/credit hold orders to confirm release
• Monitor inventory levels to have order ship from the proper warehouse
• Manage backorders
• Maintain ship dates
• Manage order cancellations quickly
• Answer calls
• Handle customer questions concerning shipments, backorders, escalations etc.
• Pull regular reports to manage orders.
• Manage cases in Salesforce.com

Skills

Problem solving

Proactive

Agile

Able to manage tasks effectively

Active Listening

Microsoft Office Suite

Bilingual a plus

Tools

Salesforce.com

SAP

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on socialplatforms.

What we offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

What you will do

As a Customer Service Representative, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.

Part of your day-to-day tasks include:

• Enter orders efficiently
• Send order confirmation to customer
• Manage incomplete/credit hold orders to confirm release
• Monitor inventory levels to have order ship from the proper warehouse
• Manage backorders
• Maintain ship dates
• Manage order cancellations quickly
• Answer calls
• Handle customer questions concerning shipments, backorders, escalations etc.
• Pull regular reports to manage orders.
• Manage cases in Salesforce.com

What you will need

Required

• Problem solving
• Proactive
• Agile – work in fast paced environment with quickly changing priorities
• Able to manage tasks effectively
• Active Listening skills
• CRM experience with Salesforce.com, ERP: SAP
• Attention to Detail
• Microsoft Office Suite experience
• Bilingual a plus

HIRING HOURLY RANGE: $22.64 - 35.33 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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