Customer Support Coordinator

1008 Johnson Controls Inc.; New York (NY); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive compensation

10 days holidays

401K matched

Health insurance

Life assurance

Employee assistance program

Referral scheme

Training opportunities

Job summary

Johnson Controls is seeking a detail-oriented scheduler/operations coordinator in New York to support scheduling, logistics, and billing for building projects.

You will assist with subcontractor scheduling, ensure on-time material deliveries, and help maintain strong client relations. The role emphasizes accuracy, collaboration, and efficient problem solving in a fast-paced environment.

Qualifications

• Experience in Customer Service or Operations/Service Delivery.
• Strong decision-making skills and adaptability.
• Proficient in MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and appropriate business communications.
• Strong written and verbal communication skills.
• Team player with the ability to operate under pressure.

Responsibilities

• Assist CRC with scheduling and scheduling sub-contractors.
• Strive for 'Right First Time' installations and meet SLA requirements.
• Communicate and resolve scheduling issues with customers and personnel.
• Assist CRC in assigning work based on workloads and priorities.
• Optimize forecasts and manage risks.
• Place purchase orders for project materials and coordinate deliveries.
• Negotiate with suppliers and coordinate equipment delivery.
• Support billing/invoicing and data entry for orders.
• Resolve customer disputes and coordinate with internal teams.

Skills

Customer service

MS Excel

Communication

Team player

Decision making

Adaptability

Phone etiquette

Tools

MS Office

Job description

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For more than 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. We are helping customers achieve their sustainability goals and power their mission.

What We Can Offer you:

• Competitive Compensation: Competitive salary reviewed annually.
• Holidays: 10 days of paid holidays
• Comprehensive Benefits: 401K matched contribution, health insurance, life assurance, employee assistance program, referral scheme, and more.
• Training Opportunities: Access to extensive on-the-job and cross-training opportunities.
• Collaborative Environment: Thrive in a supportive team environment with access to business resource groups.
• Career Development: Long-term career development support for your professional growth.

Key Responsibilities:

Scheduling:

• Assist the CRC with scheduling.
• Assist with scheduling sub-contractors.
• Strive for 'Right First Time' installations.
• Manage real-time service levels to deliver high customer service and meet SLA requirements.
• Communicate and resolve scheduling issues with customers and personnel.
• Alert management to potential problems and work towards resolution.
• Assist the CRC in assigning work as needed based on workloads and priorities.
• Optimize forecasts and action risks.

Logistics:

• Place Purchase Orders for project materials.
• Ensure timely material deliveries.
• Negotiate with suppliers and coordinate equipment delivery.
• Perform shipping operations.
• Flag and expedite back-order items or risks.
• Control inventory of existing projects.
• Order and coordinate plant hire.
• Coordinate repair RMA’s.

Billing:

• Assist CRC with billing/invoicing.
• Conduct final checks before billing.
• Manage billing invoices and credit notes.
• Process data entry for new orders and modifications.
• Communicate with clients regarding financial/administrative issues.
• Resolve customer disputes in a timely manner.
• Interact with internal departments to resolve customer queries.
• Conduct regular reviews with Operations & Sales Management to resolve outstanding issues.

Requirements:

• Experience in Customer Service or Operations/Service Delivery.
• Strong decision-making skills and adaptability.
• Proficient in MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and appropriate business communications.
• Strong written and verbal communication skills.
• Team player with the ability to operate under pressure.

HIRING HOURLY RANGE:

$21.63-$30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.