Customer Operation Associate

Johnson Controls; Cedar Rapids (IA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Medical/Dental/Vision insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Health Savings Account (HSA)

Wellness Program

Job summary

Johnson Controls, a global leader in building systems and energy efficiency, seeks an Accounts Receivable Support professional in Cedar Rapids, IA. You will track billing, process documentation, and assist with project scheduling under direct supervision, contributing to revenue goals and client satisfaction.

The role requires strong interpersonal skills and the ability to manage multiple projects, with proficiency in Word, Excel, Outlook and basic accounting knowledge.

Qualifications

• High school diploma or equivalent plus 2–3 years of related work experience.
• Strong interpersonal skills and ability to manage multiple projects simultaneously.
• Proficient in Word, Excel, Outlook and internet applications; detail-oriented and organized.

Responsibilities

• Track and support installation contract business under supervision.
• Handle accounts receivable, accounts payable and related billing activities.
• Prepare and submit billings and related documentation for billing.
• Update project schedules and respond to inquiries from customers and subcontractors.
• Assist installation teams to reach revenue goals.

Skills

Interpersonal skills

multitask

Organizational skills

Education

High school diploma or equivalent

Associate’s degree

Tools

Microsoft Word

Microsoft Excel

Outlook

Internet business applications

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What you will do

Under direct supervision, tracks and provides direct support for the installation contract business. Actively participates in accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue goals, billings, collections, and subcontract processing. Provides administrative, day to day support in the operational areas.

How you will do it

• Answers any customer/subcontractors' inquiries and resolves or escalates customer issues, as appropriate.
• Updates project/labor schedules as required by project owner.
• Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other operations related transactions.
• Performs necessary cost transfers.
• Prepare and submit billings.
• Completes any additional documentation required for billing, i.e. certified payroll.
• Reconciliation of accounts payable exceptions as necessary.
• Assist installation teams as needed to reach revenue goals, which may include contacting vendors.
• Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.
• Works with Accounts Receivables contact to assist with resolution of A/R issues.
• Determines appropriate actions for timely resolution.
• If needed, will interact with Customer to resolve receivable issues.
• Processes invoice credits and rebill, as necessary.
• Proactively contacts customers ensure customer satisfaction and a commitment to pay.
• Maintains notes within appropriate systems.
• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up to date.
• Support subcontract process including ensuring all documentation has been provided to meet safety requirements, and any bonds are received and lien wavers are provided per contract requirements.
• Assist project owners in resolution of issues.
• Provide additional operations administration support, as required.

What we look for

Required High school diploma or equivalent required, plus 2 to 3 years of related work experience, preferably within a technical work environment. Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Ability to prioritize work activities based upon financial impact to desired business goals. Must have proficient computer skills within the following applications: Microsoft Word, Excel, Outlook, and Internet business application usage. Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. Preferred Associate’s degree preferred. Experience and/or basic project accounting or costing principals is desired.

HIRING HOURLY RANGE:

$22.64 - 31.15 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us #LI - AD2 Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.