Customer Service Representative

Johnson Controls; United States; On-site; USD 35,000 - 49,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Health insurance

401(k) match

HSA

Life insurance

Disability insurance

Employee Assistance Program

Wellness program

Job summary

Johnson Controls is seeking a Customer Service Representative to support the US, Canada, and Latin America from an office, five days a week. You will process orders, confirm shipments, and manage orders with an emphasis on accuracy and customer communication.

You will use Salesforce.com and SAP for CRM/ERP tasks, monitor inventory, resolve backorders, and respond to inquiries. A proactive, agile mindset and strong MS Office skills are essential.

Qualifications

• Must be able to solve problems quickly and proactively in a fast-paced environment.
• Able to manage multiple tasks and shifting priorities efficiently.
• Strong listening and communication skills; customer-focused.
• Experience with Salesforce CRM and SAP ERP systems.

Responsibilities

• Enter orders accurately and efficiently.
• Send order confirmations to customers.
• Manage incomplete/credit hold orders and confirm releases.
• Monitor inventory to fulfill orders from correct warehouses.
• Manage backorders and ship dates.
• Handle order cancellations and customer inquiries.
• Pull regular reports to manage orders.
• Maintain cases in Salesforce.com.

Skills

Problem solving

Proactive

Agile

Task management

Active listening

Salesforce

SAP

Microsoft Office

Bilingual

Tools

Salesforce

SAP

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on socialplatforms.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Comprehensive Benefits Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What you will do

As a Customer Service Representative, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.

Part of your day-to-day tasks include:

• Enter orders efficiently
• Send order confirmation to customer
• Manage incomplete/credit hold orders to confirm release
• Monitor inventory levels to have order ship from the proper warehouse
• Manage backorders
• Maintain ship dates
• Manage order cancellations quickly
• Answer calls
• Handle customer questions concerning shipments, backorders, escalations etc.
• Pull regular reports to manage orders.
• Manage cases in Salesforce.com

What you will need
Required

• Problem solving
• Proactive
• Agile – work in fast paced environment with quickly changing priorities
• Able to manage tasks effectively
• Active Listening skills
• CRM experience with Salesforce.com, ERP: SAP
• Attention to Detail
• Microsoft Office Suite experience
• Bilingual a plus

HIRING HOURLY RANGE: $25.67 - 35.33 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here .