Customer Care Service Support Coord 1

YDU JC Air Cond & Ref Inc.- Dubai; Brecksville (OH); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Competitive starting pay

Paid training

Medical/Dental/Vision insurance

401(k) with company match

Life Insurance

Job summary

Johnson Controls in Ohio hires for a Service Operations Coordinator role. You will coordinate safety data, track training, manage truck inventory counts, and assist with customer surveys and on-call scheduling. You’ll schedule service requests with CRC inputs and dispatch technicians to optimize productivity.

Strong organizational, communication, and MS Office skills are essential. The role requires independent work, attention to detail, and the ability to handle multiple projects simultaneously.

Qualifications

• High school diploma or equivalent plus 5+ years service ops or scheduling.
• Independent worker with strong organizational and detail orientation.
• Strong communication with internal and external clients.
• Proficient in MS Word, Excel, PowerPoint and internet apps.
• Associate’s degree preferred.
• Experience with project accounting or costing is desired.

Responsibilities

• Coordinate safety statistics, training, truck inventory counts, schedules.
• Schedule customer service requests with CRC guidance and dispatch technicians.
• Generate orders, process shipments, manage inventories and vendor invoicing.
• Partner with Service Team Manager to ensure timely service and customer satisfaction.
• Analyze team performance to improve customer satisfaction cost-effectively.

Skills

Service scheduling

Organizational skills

Interpersonal skills

MS Office

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Company Overview

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What you will do

• Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs.
• Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads.
• Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.
• Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations.
• Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

Parts Ordering/PO Creation Support

• Assists with the creation of L&M quotations.
• Create and track RMAs, prepare shipments for return, track receipt, and follow up on any delays.
• Update on-call list.
• Track & report yearly, monthly, and quarterly inventory counts.
• Creation of new vendor and Subcontract paperwork.
• Various Report Tracking (Vibration, Oil, Refrigerant).
• Maintain/Create Customer Bill to Account Information, reconcile updates.
• Periodically performs duties of the Customer Resource Coordinator as overflow demands.
• New Trunk Creations/Close Inventory Trunks, tool, and product inventories.
• Ordering/tracking of uniforms.
• Other duties and administrative activities as assigned.

What we look for

• Required High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Must have proficient computer skills within the following applications: Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.
• Preferred Associate’s degree preferred.
• Experience and/or basic project accounting or costing principles are desired.

HIRING HOURLY RANGE: $23.07 - $30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.