Business Support Champion

Johnson Controls; United States; Presencial; USD 30.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive starting pay

Paid training

Global advancement opportunities

Company vehicle

Referral bonuses

Comprehensive benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

And More!

Descripción de la vacante

Johnson Controls in the United States is seeking a Service Operations Coordinator to lead and execute service work orders and inspections. You will coordinate across operations, scheduling, technical resources, and finance, requiring strong leadership and clear communication to drive successful outcomes.

The role emphasizes risk management, documentation accuracy, and daily customer-facing coordination in a fast-paced environment.

Formación

• Strong leadership and decision making.
• Excellent communication and negotiation skills.
• High-level organization and time management.
• Financial and analytical acumen.
• Ability to manage multiple priorities and deadlines.
• Problem solving mindset and ability to remain calm under pressure.
• Ability to influence and drive accountability.
• Dependable, responsible and team-orientated.
• Strong sense of urgency and accountability.

Responsabilidades

• Oversees resource allocation and manage cross functional teams' involvement with customer.
• Communicate project status, risks, issues, to JCI and customer management.
• Communicate daily with customers and internal teams for all work.
• Maintains strong customer relationships and ensures satisfaction.
• Identifies risks, develops mitigation strategies and resolves issues.
• Ensure full compliance between JCI and customers by the contract.
• Manage project financials, billing corrections, AR spreadsheets, open call spreadsheets and all documentation.

Conocimientos

Leadership

Decision making

Communication

Negotiation

Time management

Financial acumen

Analytical thinking

Accountability

Urgency

Descripción del empleo

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What you will do

This role is responsible for leading, planning, executing, all service work orders and inspections. They oversee all phases of customer expectations, ensures alignment across many internal teams such as operations, scheduling, technical resources, and finance. This role requires strong leadership, financial oversight, risk management, and professional communication to drive successful outcomes. The coordinator ensures accuracy of documentation, tracks timelines, facilitates communication, and manages day-to-day operations for this customer. This is a fast passed position with very minimal down time.

Key Responsibilities

• Oversees resource allocation and manage cross functional teams' involvement with customer.
• Communicate project status, risks, issues, to JCI and customer management.
• Communicate daily with customers and internal teams for all work.
• Maintains strong customer relationships and ensures satisfaction.
• Identifies risks, develops mitigation strategies and resolves issues.
• Ensure full compliance between JCI and customers by the contract.
• Manage project financials, billing corrections, AR spreadsheets, open call spreadsheets and all documentation.

Requirements

• Strong leadership and decision making
• Excellent communication and negotiation skills
• High-level organization and time management
• Financial and analytical acumen
• Ability to manage multiple priorities and deadlines
• Problem solving mindset and ability to remain calm under pressure.
• Ability to influence and drive accountability
• Dependable, responsible and team-orientated.
• Strong sense of urgency and accountability.

HIRING HOURLY RANGE

$22.11 - $31.73 per hour ((Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

All hiring decisions are ultimately made by human reviewers.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.