Customer Service Representative

gobravvo; Maple Grove (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

PTO including vacation and personal/s.

Life insurance

Health insurance

Retirement plan

Commission on inside sales

Job summary

Gobravvo in Maple Grove, MN, is seeking a Customer Service Representative to deliver outstanding service to policyholders and support the insurance needs of the community. You will act as a liaison, guiding clients through policy details and ensuring their needs are met with professionalism.

This role emphasizes building strong client relationships, answering inquiries, and maintaining accurate records in a collaborative agency environment.

Qualifications

• Must be able to obtain Property & Casualty license.
• Must be able to obtain Life and Health license.
• Excellent written, verbal, and listening communication skills.

Responsibilities

• Answer incoming phone calls and greet clients in a professional and courteous manner.
• Establish and nurture strong customer relationships through regular follow-up and attentive service.
• Respond promptly and accurately to inquiries regarding insurance options, eligibility, policy changes, claim submissions, and billing matters.
• Educate customers about insurance products using a needs-based review process to ensure they are well-informed about their coverage options.
• Document client interactions and maintain up-to-date records in agency systems.
• Collaborate with team members to achieve agency goals and provide consistent, high-quality service.
• Assist with administrative tasks as needed to support agency operations.

Skills

Sales experience

Communication skills

Problem solving

Attention to detail

Team player

Education

Property & Casualty license eligibility

Life & Health license eligibility

Job description

If you are passionate about providing exceptional customer support and wish to join a reputable agency, the role of Customer Service Representative is an excellent opportunity. Working with a well-established State Farm agent, you will have the chance to deliver meaningful service and create a positive experience for policyholders. This Customer Service Representative position provides a dynamic and collaborative environment, with a focus on building strong client relationships and supporting the insurance needs of the community. As a key part of the agency’s team, you will interact with clients daily, addressing inquiries, guiding them through policy details, and ensuring their needs are met with professionalism and care.

As a Customer Service Representative, you will act as a liaison between the agency and its valued clients. Your responsibilities will encompass a wide range of customer service and administrative duties, all centered on the goal of enhancing customer satisfaction and loyalty. You will be the first point of contact for clients, both over the phone and in person, and your ability to communicate clearly and empathetically will be critical to your success. The agency offers a supportive and growth-oriented work culture, providing opportunities for career advancement and skill development in the insurance industry.

This position is ideal for those who thrive on helping others, possess strong organizational skills, and have a keen attention to detail. With an emphasis on ongoing professional development, you will be encouraged to pursue relevant licensing and training, further expanding your career potential. The agency values initiative, adaptability, and a positive attitude, making this an excellent environment for professionals who are motivated to succeed and contribute to a collaborative team.

The office is located in Maple Grove, MN, a vibrant area known for its welcoming community and quality of life. Working as a Customer Service Representative in this location offers the chance to serve a diverse client base and be part of a respected insurance agency that prioritizes both employee and customer well‑being. The agency is committed to supporting staff through competitive compensation, comprehensive benefits, and a clear path for advancement.

Qualified candidates will be contacted regarding the interview process.

Customer Service Representative - Summary

• Serve as the primary point of contact for clients, providing outstanding customer service in every interaction.
• Support a well‑established insurance agency with a focus on building lasting client relationships.
• Deliver knowledgeable guidance on insurance policies, claims, and coverage options.
• Engage in a collaborative, growth‑oriented team environment located in Maple Grove, MN.

Duties & Responsibilities

• Answer incoming phone calls and greet clients in a professional and courteous manner.
• Establish and nurture strong customer relationships through regular follow‑up and attentive service.
• Respond promptly and accurately to inquiries regarding insurance options, eligibility, policy changes, claim submissions, and billing matters.
• Educate customers about insurance products using a needs‑based review process to ensure they are well‑informed about their coverage options.
• Document client interactions and maintain up‑to‑date records in agency systems.
• Collaborate with team members to achieve agency goals and provide consistent, high‑quality service.
• Assist with administrative tasks as needed to support agency operations.

Salary & Benefits

• Base salary ranging from $40,000 to $60,000 depending on licensing and experience.
• Opportunity to earn commission on inside sales.
• PTO including vacation and personal/sick days.
• Life insurance and health insurance coverage.
• Retirement plan options.
• Valuable hands‑on experience in the insurance industry.
• Clear growth potential and advancement opportunities within the agency.

Qualifications & Requirements

• Preferred sales experience (inside or outside sales, retail, or telemarketing).
• Excellent written, verbal, and listening communication skills.
• Self‑motivated with a proactive approach to problem‑solving.
• Strong attention to detail and ability to work independently and as part of a team.
• Competence in assessing customer needs and conducting effective client interviews.
• Ability to relate to customers and provide empathetic, personalized service.
• Must be able to obtain Property & Casualty license.
• Must be able to obtain Life and Health license.

Ideal Candidate Snapshot

• Thrives in a customer‑focused environment and enjoys helping others solve problems.
• Flexible, adaptable, and eager to learn new skills within the insurance sector.
• Demonstrates initiative and seeks opportunities for professional growth and advancement.
• Collaborative team player with a strong work ethic and commitment to service excellence.
• Ready to obtain necessary insurance licenses and participate in ongoing training.

Other Relevant Information

• This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
• Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
• State Farm agents are independent contractors who hire their own employees; employees of agents are not employees of State Farm.

Qualified applicants will be contacted for further discussions regarding this rewarding opportunity.