Customer Service Representative

SmartRecruiters, Inc.; Mankato (MN); On-site; USD 14,000 - 19,000; Full time

Job summary

Global Channel Management is seeking a Customer Service Representative to support daily interactions with customers across voice, email, chat and social channels. The role requires 1+ year of experience in call centers or similar settings and a can-do attitude.

You will help process orders and billing, resolve inquiries, and ensure orders are fulfilled accurately while delivering friendly, professional service in our Minnesota-based operations.

Qualifications

• 1+ years experience in customer service
• Experience in call center, email chat, web chat, inbound/outbound
• Ensures customers receive the best service through multi-channel interactions to process orders accurately

Responsibilities

• Handle inquiries via call center, email chat, web chat, voice and social channels
• Process orders and billing accurately and promptly
• Provide high-quality service through positive interactions across channels to ensure orders are fulfilled correctly

Skills

Call center

Email chat

Web chat

Inbound

Outbound

Ordering

Billing

Customer service

Job description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Qualifications

Customer Service Representative needs 1+ years experience

Customer Service Representative requires:

• Call center
  
• email chat
  
• web chat
  
• Inbound, outbound
  
• Ordering, billing
  
• Ensures
  that customers receive the best service possible through positive
  interactions via various communication channels such as voice, email,
  internet chat and social media to ensure orders are processed correctly

Additional Information

$12/hr

CTH