Technical service rep

SmartRecruiters, Inc.; Concord (CA); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

Global Channel Management seeks a Technical Service Representative to support clients with device installations, mapping printers, and IT-related tasks. Candidates should have customer service experience and be comfortable configuring and mapping equipment.

Responsibilities include responding to service requests and assisting with supplies management, ensuring smooth daily operations for client environments.

Qualifications

• 1 year of customer service experience.
• IT experience.
• Configuring and mapping devices, printers.
• Responding to service requests and supporting the client with installing new devices, mapping printers.
• Managing and ordering supplies.

Responsibilities

• Assist clients with setting up new devices.
• Configure and map devices for client environments.
• Respond to service requests and provide ongoing support.

Skills

Customer service

IT experience

Configuring & mapping

Responding to service requests

Installing devices & mapping printers

Managing & ordering supplies

Job description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Qualifications

Technical Service Representative requires:

• 1 year customer service
  
• IT experience
  
• Configuring, mapping
  
• responding to service request
• supporting the client with installing new devices, mapping printers,
• Managing and ordering supplies

Additional Information

$16/hr

12 months