Business Customer Rep

SmartRecruiters, Inc.; Rolling Meadows (IL); On-site; USD 18,000 - 26,000; Full time

Job summary

Global Channel Management is seeking a Business Customer Service Representative to support internal and external customers in a high-volume, production setting. You will work with the Business Sales Channel to service customers, escalate issues, and handle large research requests, ensuring timely and accurate responses via Workflow Manager.

The role requires 1+ years of B2B experience, strong MS Office skills (Excel/Word/PowerPoint), and solid mathematical/statistical abilities.

Qualifications

• Knowledge/experience in a high volume, production environment.
• One or more years of B2B experience.
• Multiple systems knowledge (ECPD, ACSS, WFM).
• Strong mathematical and statistical skills.
• Microsoft Office products (MS Excel, MS Word and MS PowerPoint).
• Providing support to internal and external customers.
• Partnering with the Business Sales Channel to service our customers, assist with escalations, and handle large research requests as required.
• The focus is to complete all requests sent through Workflow Manager with accuracy and in a timely manner; ensuring commitment times to our customers are maintained.

Responsibilities

• Provide support to internal and external customers.
• Partner with the Business Sales Channel to service our customers, assist with escalations, and handle large research requests as required.
• Complete all requests sent through Workflow Manager with accuracy and in a timely manner; ensuring commitment times to our customers are maintained.

Skills

B2B experience

High volume environment

Workflow management

MS Excel

MS Word

MS PowerPoint

Customer support

Cross-functional collaboration

Tools

ECPD

ACSS

WFM

Job description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Qualifications

Business Customer Service Representative requires:

• Knowledge/experience in a high volume, production environment.
• One or more years of B2B experience
• Multiple systems knowledge (ECPD, ACSS, WFM,).
• Strong mathematical and statistical skills.
• Microsoft Office products (MS Excel, MS Word and MS PowerPoint
• providing support to internal and external customers
• partnering with the Business Sales Channel to service our customers, assist with escalations, and handle large research requests as required.
• The focus is to complete all requests sent through Workflow Manager with accuracy and in a timely manner; ensuring commitment times to our customers are maintained

Additional Information

• $16//hr
• 6 MONTHS