Customer Service Representative

Guthrie; Nashville (TN); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Employee discounts

Job summary

Guthrie’s Ace Handyman Services in Nashville, TN is seeking a Customer Service Representative to serve as the first point of contact for customers, schedule appointments, and support craftsmen. This full-time, on-site role emphasizes organization, clear communication, and delivering a positive customer experience in a fast-paced environment.

The ideal candidate has 1–3 years of customer service or administrative experience, excels in multitasking, and is proficient with Google Workspace.

Qualifications

• 1–3 years of customer service, scheduling, or administrative support experience.
• Proficiency with Google Workspace (Gmail, Calendar, Docs, and Sheets).
• Excellent written and verbal communication abilities.

Responsibilities

• Serve as the first point of contact for inbound customer calls and inquiries.
• Schedule appointments and match customers with the appropriate craftsman.
• Coordinate schedules, confirm appointments, and manage daily scheduling changes.
• Maintain accurate customer records and job documentation.
• Follow up with customers after service completion to ensure satisfaction.
• Handle customer concerns and provide timely, solution-oriented support.
• Support operational efficiency through strong communication and organization.
• Collaborate closely with office staff and field teams to ensure smooth service delivery.

Skills

Customer service

Scheduling

Administrative support

Tools

Google Workspace

Job description

Posted Thursday, 8/27/2026

Guthrie’s Ace Handyman is Hiring a Customer Service Representative!

Location: Nashville, TN
Schedule: Monday – Friday
Employment Type: Full-Time
Pay Range: $17–$20/hour
Work Location: On-Site

Overview

At Guthrie’s Ace Handyman Services, we have proudly served Middle Tennessee since 1951 with one simple promise: bringing helpful to your home. As a Customer Service Representative, you will play a vital role in delivering that promise every day.

You’ll be the first point of contact for customers, helping coordinate appointments, support our craftsmen, and ensure every customer interaction is handled with professionalism and care. This is an excellent opportunity for someone who enjoys organization, communication, and creating positive customer experiences in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for inbound customer calls and inquiries
• Schedule appointments and match customers with the appropriate craftsman
• Coordinate schedules, confirm appointments, and manage daily scheduling changes
• Maintain accurate customer records and job documentation
• Follow up with customers after service completion to ensure satisfaction
• Handle customer concerns and provide timely, solution-oriented support
• Support operational efficiency through strong communication and organization
• Collaborate closely with office staff and field teams to ensure smooth service delivery

Requirements

Must Have

• 1–3 years of customer service, scheduling, or administrative support experience
• Professional and empathetic phone communication skills
• Strong organizational skills with close attention to detail
• Excellent written and verbal communication abilities
• Proficiency with Google Workspace (Gmail, Calendar, Docs, and Sheets)
• Ability to multitask in a fast-paced work environment
• Availability to work full-time Monday through Friday
• Reliable transportation to the Nashville office
• Willingness to complete a background check

Nice to Have

• Experience in home services, construction, or related industries
• Familiarity with CRM or scheduling software, especially ServiceTitan
• Competitive hourly compensation based on experience
• Health, dental, and vision insurance eligibility after 90 days
• 401(k) with 3% company match after 90 days
• Paid time off beginning at one week and increasing with tenure
• Employee discounts at Guthrie’s Ace Hardware retail locations
• Supportive, team-oriented work environment
• Opportunity to grow within a long-standing, respected local company