Customer Service Representative

Mr.Handyman; Loveland (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

Team environment

Flexible hours

Paid holidays and vacation

Bonus opportunities

Recognition for performance

Job summary

Mr. Handyman LLC. in Loveland, CO is seeking a Customer Service Representative to deliver an outstanding customer experience and support our service team.

You’ll handle inbound and outbound communications, manage lead flow and scheduling for Service Professionals, and provide clear recommendations to customers.

This role requires strong organization, multi-tasking, professional phone skills, and proficiency with Office and Excel; prior office experience is preferred.

Qualifications

• Live within the Loveland area.
• 2+ years of experience in an office setting.
• Strong communication and problem solving.
• Professional phone skills.
• Ability to manage multiple tasks.

Responsibilities

• Lead management and scheduling: manage inbound/outbound communications and schedule Service Professionals.
• Provide recommendations and manage customer expectations throughout projects.
• Create life-long customers by delivering a best-in-class customer experience.

Skills

Customer service

Communication

Scheduling

Inside sales

Multi-tasking

Tools

Office suite

Excel

Job description

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

Why You’ll Want to Join Our Team at Mr. Handyman as a Customer Service Representative.

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay $20-$23 an hour
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events
• Paid Holiday's and vacation
• Bonus Opportunities available

Your Responsibilities as a Customer Service Representative sales and dispatching

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer.You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

To Succeed in this Role as a Customer Service Representative

• Be able to Multi Task
• Be highly organized and detail oriented
• Possess excellent customer communication and independent work skills
• Deliver solutions
• Perform Inside Sales over phone
• Be a self-starter
• Have computer experience with Office and Excel

Job Requirements of a Customer Service Representative

These are the minimum requirements to be considered for this position.

• Live within the area
• Have 2+ years of experience in an office setting
• Solving problems must come easily to you
• Complete a background check
• Professional communication and phone skills

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed