Customer Service Representative

Mr Handyman; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote position

Job summary

Mr. Handyman is seeking a Customer Service Representative to join our remote team in the United States. You will be the first voice customers hear, handling service requests and complaints while representing the brand with respect and integrity.

You will schedule services, dispatch technicians, and perform administrative tasks, supporting marketing efforts to grow business. A strong emphasis on communication and data accuracy is essential.

Qualifications

• Prior customer service and sales experience preferred.
• Strong written and verbal communication skills.
• Computer literate with knowledge of word processing and spreadsheets.
• Detail-oriented with strong data entry skills.
• Team player who can work independently.

Responsibilities

• Handle incoming calls in a professional and courteous manner.
• Return calls, respond to complaints, and resolve issues.
• Schedule services and dispatch technicians.
• Perform marketing functions to sell additional work.
• Perform admin tasks including data entry, payments, and inventory.

Skills

Customer service

Sales experience

Communication skills

Data entry

Team player

Tools

Word processing

Spreadsheet software

Job description

Future Opening: Customer Service Representative

For over 20 years, we've consistently hired reliable, customer service-focused employees who are both knowledgeable and skilled. They are experienced in many areas of handyman repair and they know the value of building relationships with our clients. Our team of qualified experts live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative, you are a key member of the team and represent Mr. Handyman on customer calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

• Receive incoming calls in professional and courteous manner
• Return customer calls, respond to customer complaints, and resolve issues
• Schedule services and dispatch technicians
• Perform marketing functions to sell additional work and earn business
• Perform administrative functions including data entry, payment processing, and supply inventory
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Previous customer service and sales experience preferred
• Strong written and verbal communication skills
• Computer literate, with working knowledge of work processing, business software and spreadsheet applications
• Detail-oriented with strong data entry skills
• Team player who can work independently

Benefits:Benefits package varies by location

This is a remote position.

For over 20 years, Mr. Handyman franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.

Notice

Mr. Handyman InternationalLLC is the franchisor of the Mr. Handyman franchised system. Each Mr. Handyman franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman InternationalLLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Handyman franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Are you legally authorized to work in the US? *

Do you hold a valid driver’s license? *

Our employment process requires an in-depth background investigation verifying clear criminal history. Are you willing to proceed with this application? *

How many years of Customer Service experience do you have? *

Your knowledge, skills, and experience are valued

Work independently, but not by yourself

Work for a brand with high standards and ethics