Customer Service Representative

Mr. Handyman of E. Nashville & Hendersonville; Loveland (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Advancement opportunities

Team environment

Paid holidays

Bonuses available

Flexible hours

Job summary

Mr. Handyman of E. Nashville & Hendersonville is seeking a Customer Service Representative to manage inbound/outbound communications and scheduling for service professionals in Loveland, Colorado.

This role emphasizes strong customer care, problem solving, and the ability to guide customers through project milestones. You will be part of a team delivering a best-in-class customer experience, with opportunities for advancement and flexible hours.

Qualifications

• Live within the area and have 2+ years of office experience.
• Strong communication and problem-solving skills are required.
• Ability to manage multiple tasks and schedules with attention to detail.

Responsibilities

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals.
• Making Recommendations and Managing Expectations with Customers – guide them through projects and assist with expectations.
• Create Life-Long Customers – deliver a great experience that wows every customer using the Mr. Handyman process.

Skills

Lead management

Scheduling

Customer communication

Managing expectations

Customer retention

Multi-tasking

Organization

Detail oriented

Inside sales

Self-starter

Office suite

Excel skills

Tools

Excel

Office software

Job description

Loveland, Colorado, 80528, US

Why You’ll Want to Join Our Team at Mr. Handyman as a Customer Service Representative.

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay $20-$23 an hour
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events
• Paid Holiday's and vacation
• Bonus Opportunities available

Your Responsibilities as a Customer Service Representative sales and dispatching

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

To Succeed in this Role as a Customer Service Representative

• Be able to Multi Task
• Be highly organized and detail oriented
• Possess excellent customer communication and independent work skills
• Deliver solutions
• Perform Inside Sales over phone
• Be a self-starter
• Have computer experience with Office and Excel

Job Requirements Of a Customer Service Representative

• Live within the area
• Have 2+ years of experience in an office setting
• Solving problems must come easily to you
• Complete a background check
• Professional communication and phone skills

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed