Customer Service Representative

Mr.Handyman; Fort Collins (CO); Presencial; USD 28 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Advancement opportunities

Flexible hours

Paid holidays

Vacation

Bonus opportunities

Resumo da oferta

Mr. Handyman in Fort Collins, CO is seeking a Customer Service Representative to manage inbound and outbound communications, schedule our Service Professionals, and guide customers through their projects to ensure a smooth, professional experience.

You will deliver life-long customer relationships by demonstrating the Mr. Handyman Way, offer recommendations, handle inside sales over the phone, and keep detailed records with Office and Excel.

Qualificações

• Two+ years of experience in an office setting.
• Professional communication and phone skills.
• Be highly organized and detail oriented.
• Be a self-starter and deliver solutions.

Responsabilidades

• Lead management and scheduling for inbound/outbound communications and service professional teams.
• Provide recommendations and manage expectations with customers during projects.
• Create life-long customers by delivering a best-in-class experience following the Mr. Handyman Way.

Conhecimentos

Customer service

Communication skills

Multitasking

Organizational skills

Ferramentas

Microsoft Office

Excel

Descrição da oferta de emprego

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

Why You’ll Want to Join Our Team at Mr. Handyman as a Customer Service Representative.

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay $20-$23 an hour
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events
• Paid Holiday's and vacation
• Bonus Opportunities available

Your Responsibilities as a Customer Service Representative sales and dispatching

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer.You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

To Succeed in this Role as a Customer Service Representative

• Be able to Multi Task
• Be highly organized and detail oriented
• Possess excellent customer communication and independent work skills
• Deliver solutions
• Perform Inside Sales over phone
• Be a self-starter
• Have computer experience with Office and Excel

Job Requirements of a Customer Service Representative

These are the minimum requirements to be considered for this position.

• Live within the area
• Have 2+ years of experience in an office setting
• Solving problems must come easily to you
• Complete a background check
• Professional communication and phone skills

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed