Customer Service Representative

Mr Handyman; Loveland (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

Paid Holidays and vacation

Bonus opportunities available

Flexible hours

Job summary

Mr. Handyman is seeking a Customer Service Representative in Loveland, Colorado. The role focuses on delivering a best-in-class customer experience, handling inbound/outbound communications, scheduling Service Professionals, and guiding customers through projects with professional recommendations.

The position offers advancement opportunities and flexible hours. Competitive pay ranges from $20 to $23 per hour, with paid holidays and vacation, and bonus opportunities available.

Qualifications

• Live within the Loveland area to be considered for the role.
• Minimum 2 years of experience in an office setting is required.
• Must be able to pass a background check and demonstrate professional communication.
• Strong problem solving and scheduling abilities plus sales aptitude are a plus.

Responsibilities

• Handle inbound and outbound customer communications and manage scheduling for service professionals.
• Lead management and inside sales over the phone while guiding customers through projects.
• Provide recommendations and manage customer expectations to deliver a great experience.
• Create lifelong customers by following a repeatable process that impresses on every interaction.

Skills

Customer service

Multi-tasking

Organizational skills

Communication skills

Independent work

Office software

Tools

Microsoft Office

Excel

Job description

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.Why You’ll Want to Join Our Team at Mr. Handyman as a Customer Service Representative.Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.Competitive pay $20-$23 an hourAdvancement and growth opportunitiesWork with a team of Service and Office Professionals that deliver an amazing customer experience every dayThe pride that comes with applying your skills in a challenging and varied work environmentThe opportunity to wow customers with a best-in-class customer experience and solutionsFlexibility with hours so you can take care of life’s important eventsPaid Holiday's and vacationBonus Opportunities availableYour Responsibilities as a Customer Service Representative sales and dispatchingLead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service ProfessionalsMaking Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.To Succeed in this Role as a Customer Service RepresentativeBe able to Multi TaskBe highly organized and detail orientedPossess excellent customer communication and independent work skillsDeliver solutionsPerform Inside Sales over phoneBe a self-starterHave computer experience with Office and ExcelJob Requirements of a Customer Service RepresentativeThese are the minimum requirements to be considered for this position.Live within the areaHave 2+ years of experience in an office settingSolving problems must come easily to youComplete a background checkProfessional communication and phone skillsRemember, we’re looking to hire only the best. If that’s you, APPLY TODAY!Should you meet the requirements for the position, our system will schedule you for an interview immediately.You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed