Customer Service Representative

Mr. Handyman of E. Nashville & Hendersonville; Fort Collins (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Advancement and growth opportunities

Flexibility with hours

Paid Holidays and vacation

Bonus opportunities

Job summary

Mr. Handyman of E. Nashville & Hendersonville is seeking a Customer Service Representative to manage inbound/outbound communications, schedule service professionals, and guide customers through projects with clear recommendations.

This role emphasizes delivering an exceptional customer experience and maintaining organized workflows. Ideal candidates will have at least 2 years of office experience, strong phone and communication skills, and a commitment to a high standard of service.

Qualifications

• Minimum 2+ years of experience in an office setting.
• Professional communication and phone skills are required.
• Background check will be completed as part of the process.
• Live within the service area and be locally based.

Responsibilities

• Lead management and scheduling – handle inbound/outbound communications and organize work for service professionals.
• Make recommendations and manage customer expectations throughout projects.
• Create life-long customers by delivering a best-in-class experience following the Mr. Handyman process.

Skills

Customer service

Scheduling

Multitasking

Phone skills

Sales

Organizational skills

Education

High school diploma

Tools

MS Office

Excel

Job description

1811 E Mulberry St, FORT COLLINS, Colorado, 80524, US

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

Why You’ll Want to Join Our Team at Mr. Handyman as a Customer Service Representative.

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay $20-$23 an hour
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events
• Paid Holiday's and vacation
• Bonus Opportunities available

Your Responsibilities as a Customer Service Representative sales and dispatching

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

To Succeed in this Role as a Customer Service Representative

• Be able to Multi Task
• Be highly organized and detail oriented
• Possess excellent customer communication and independent work skills
• Deliver solutions
• Perform Inside Sales over phone
• Be a self-starter
• Have computer experience with Office and Excel

Job Requirements Of a Customer Service Representative

These are the minimum requirements to be considered for this position.

• Live within the area
• Have 2+ years of experience in an office setting
• Solving problems must come easily to you
• Complete a background check
• Professional communication and phone skills

Remember, we’re looking to hire only the best.

Should you meet the requirements for the position, our system will schedule you for an interview immediately.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed