Customer Service Representative

AlphaGraphics Northbrook / Deerfield; Reisterstown (MD); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Career development

Training & development

Positive team culture

Job summary

AlphaGraphics is seeking a Retail Customer Service Representative (CSR) to join our Maryland-based team. This full-time role focuses on building positive customer relationships by understanding needs and ensuring satisfaction with our products and services.

You will serve as the primary contact, educate customers about offerings, process orders, and collaborate with teammates to deliver high-quality service in a fast-paced environment.

Qualifications

• Experience in assessing customer needs and delivering quality service.
• Ability to build strong relationships with customers and teammates.
• Excellent written and verbal communication skills.
• Desire to help people and improve customer satisfaction.
• Strong critical thinking to evaluate solutions.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey our expertise in products, services, and capabilities to customers.
• Educate the community and customers about offerings.
• Communicate customer requirements to the support team per policies.
• Talk with customers by phone or in-person to provide information, take orders, or address complaints.
• Determine charges, collect deposits or payments, and arrange billing.
• Attract potential customers by answering questions and suggesting products/services.

Skills

Customer service

Relationship building

Communication skills

Problem solving

Team collaboration

Job description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development

Our tight-knit team in AlphaGraphics - US857 is actively seeking a Retail Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Retail Customer Service Representative Perks and Benefits:

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

More than anything, we’re looking for a highly collaborative and dependable Retail Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

Retail Customer Service Representative (CSR) Daily Tasks:

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Retail Customer Service Representative (CSR) Role Qualifications:

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.