Customer Service Representative

172221 Lifetime Animal Center; Missouri; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Advancement opportunities

Medical, dental, and vision insurance

401(k) matching

PTO

Job summary

AmeriVet in Missouri is seeking a compassionate Customer Service Representative (CSR) to manage scheduling, client education, and lobby triage for vaccine and wellness needs. You will handle calls, payments, and medical record coordination while supporting veterinarians and staff.

Strong phone etiquette, attention to detail, and 1 year CSR experience are preferred. HS diploma required; veterinary EMR experience (Avimark, Cornerstone) preferred.

Qualifications

• HS Diploma or educational equivalent is required.
• Excellent customer service skills and telephone etiquette.
• Computer efficiency and strong attention to detail.
• Preferred: one year CSR experience and knowledge of veterinary terminology.

Responsibilities

• Manage scheduled appointments and lobby triage for vaccine, wellness, parasite, and retail needs.
• Operate a multi-line telephone system; answer, route calls, and page staff as needed.
• Take payments, process transactions, and maintain accurate cash drawer.
• Maintain updated client and pet records and obtain medical records from other clinics.
• Provide administrative support (scanning, updating records, faxing, emailing) to keep information reliable.

Skills

Customer service

Phone etiquette

Problem solving

Detail oriented

Education

HS Diploma or equivalent

Tools

Avimark

Cornerstone

Job description

CSR Responsibilities:

Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow. Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members. Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer. Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information. Complete all tasks as assigned by the supervisor(s).

Qualifications & Requirements:

Professional and friendly phone etiquette. Available to work weekends and holiday rotations, as needed. Ability to properly prioritize and complete tasks simultaneously. Ability to problem solve and adapt to multiple situations. HS Diploma or educational equivalent. Excellent customer service skills. Computer efficiency. Very detail-oriented. Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.). Preferred: One year of customer service representative experience. Preferred: Knowledge of veterinary medical terminology and procedures.

Benefits:

• Opportunities for advancement
• Comprehensive medical, dental, and vision insurance
• 401(k) matching
• PTO

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in their communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.