Customer Service Representative

Animal Clinic of Woodland Park; Woodland Park (CO); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Competitive hourly pay

DOE pay

Health insurance

Paid time off

Employee discounts

Job summary

Animal Clinic of Woodland Park is seeking a friendly Client Service Representative to join our team. The CSR answers calls, schedules appointments, greets clients, and supports the veterinary staff with patient flow and payments.

Must have 1 year experience as a CSR in a medical setting; excellent empathy, compassion and communication. Competitive hourly pay with DOE and a supportive work environment that values teamwork.

Qualifications

• Must have 1 year experience as a Customer Service Representative in a medical setting.
• Excellent empathy, compassion and communication skills.

Responsibilities

• Answer incoming calls using a multi-line system and route messages to staff.
• Greet clients, check in/out patients, and process payments.
• Obtain patient histories and coordinate with veterinarians and staff.
• Explain hospital services and fees and provide accurate information to clients.
• Maintain professionalism and composure during emergencies or interruptions.

Skills

CSR experience

Medical setting

Empathy & communication

Job description

QualificationsMust have 1 year experience as a Customer Service Representative in a medical setting.Excellent empathy, compassion and communication skills.Wage$19-21/hr DOEPosition OverviewThe purpose of this position is to provide outstanding client service. The Client Service Representative (CSR) answers the phone, differentiates between routine and emergency cases, schedules appointments, greets clients, admits and checks out patients, processes payments, manages financial information, and communicates information between clients and staff.The CSR enjoys working with people and diverse clients and is caring, friendly, and efficient. Creates a warm and welcoming impression. Remains professional and courteous while handling multiple tasks with many interruptions. Firmly believes in the quality of care provided and communicates this sense of assurance to clients. Understands our services and recommendations and clearly communicates them to clients. Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations.Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.Primary ResponsibilitiesTelephone CommunicationAnswers incoming telephone calls by the third ring, using proper telephone etiquette.Operates a multiple-line telephone system. Answers incoming lines, places callers on hold, transfers calls, and pages staff members. Takes and routes messages for veterinarians and staff members.Client RelationsFollows established hospital guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling appointments, routine and non-routine medical questions, patient emergencies, and prescription refills.Handles basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies. Appropriately directs other questions and communication to a veterinarian, Practice Manager, or other staff member.Procedures and ProtocolsAdheres to all hospital policies, standards, and procedures, including but not limited to dress code, grooming, smoking, and personal calls, as stated in the hospital procedures manual.Patient AdmittanceCompletes required forms, such as the new client form, patient visit form, and client report, and obtains all necessary information. Notes the source of client referrals.Obtains medical and vaccination histories from the client. Recognizes and notes any procedures due for the patient.Triages urgent-care patients and communicates with the medical team as appropriate.Patient DischargeEnters all charges into the computer and double-checks entries against the patient visit form or tracking form.Ensures that future reminders are set up in the computer system for the patient.Presents clients with medications, instructions, and any other items to take home.Reviews discharge instructions, medications, and services rendered, and informs client of the total amount due.Cash HandlingAccepts payments from the client. Accurately processes cash, checks, charge card payments, and credit account payments.Personal ConductServes as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.Health, dental, vision, life insurance, and mental health resources to support your overall well-being.Generous paid time off and holidays, because your personal time matters.A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.