Customer Service Representative

DXP Enterprises, Inc.; Lincoln (NE); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account

401(k) plan

Paid holidays

Life insurance

Disability insurance

Supplemental benefits

Job summary

DXP Enterprises, Inc. in Lincoln, NE is seeking a Customer Service Representative to respond to customer inquiries, process orders, check stock and shipping dates, and prepare price quotes. The role supports the outside sales team with sourcing products and pricing.

The ideal candidate has strong communication skills, proficiency with MS Office, and a reliable in-person attendance record in a standard office environment.

Qualifications

• Industrial products knowledge preferred
• Safety product knowledge helpful
• Microsoft Office (Excel, Word, Outlook) required
• Excellent communication skills essential
• Must be attentive with a high drive to learn new product lines
• Prior inside sales or customer service experience required
• Data entry, organization and multi-tasking skills needed
• Regular in-person attendance required

Responsibilities

• Respond to customer inquiries regarding company products and services
• Process customer phone orders
• Check stock availability and shipping dates
• Quote prices, fill orders to customer specifications, and process sales data
• Assist the outside sales team by preparing price quotes and sourcing products

Skills

Industrial products knowledge

Safety product knowledge

Microsoft Office

Communication skills

Learning agility

Inside sales/CSR experience

Data entry & multitasking

In-person attendance

Education

High School Diploma or GED

Job description

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

Check out our many videos to learn more! http://www.dxpe.com/about-us/careers/

Summary

Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products.

Responsibilities

• Responding to customer inquiries regarding company products and services
• Processing customer phone orders
• Checking availability of stock and shipping dates
• Quoting prices, filling orders to customer specifications, and processing sales data via computer
• Assisting the outside sales team by preparing price quotes and sourcing products

Qualifications

• Industrial products knowledge and mechanical aptitude – a plus
• Safety product knowledge helpful
• Knowledge of Microsoft Office (Excel, Word, Outlook)
• Excellent communication skills
• Should be attentive and have a high drive to learn new product lines
• Must have experience performing a majority of the functions
• Prior inside sales/customer service experience
• Data entry skills, organization, multi‑tasking and customer focus is required
• Regular in‑person attendance required

Additional Information

• Physical Demand: N/A
• Working Conditions: Office Environment
• Training/Certifications: N/A
• Shift Time/Overtime: Monday thru Friday, 8:00 a.m.-5:00 p.m., some overtime as necessary
• Travel: N/A
• Education: High School Diploma or GED required

Location: USA:NE:Lincoln

DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.

DXP offers a comprehensive benefits package for full‑time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part‑time and temporary employees are eligible for 401(k).

Minimum required salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. EOE/M/F/D/V