Customer Service Representative - Inside Industrial Sales

DXP Enterprises, Inc.; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading industrial services provider is seeking a Customer Service Representative in Houston, TX. The ideal candidate has strong communication skills and 3+ years of inside sales experience, preferably in metalworking or industrial supply. Responsibilities include handling customer inquiries, processing orders, and assisting the outside sales team. This position requires regular in-person attendance within standard business hours.

Qualifications

• 3+ years of Inside Sales experience in metalworking or industrial supply preferred.
• Excellent communication skills are essential.
• Regular in-person attendance required.

Responsibilities

• Respond to customer inquiries regarding company products and services.
• Process customer phone orders and invoice them.
• Assist the outside sales team by preparing price quotes.

Skills

Inside Sales experience

Communication skills

Customer focus

Data entry skills

Organization

Multi-tasking

Education

High School Diploma or GED

Tools

Profit 21

Infor

Job description

Overview

Join to apply for the Customer Service Representative role at DXP Enterprises, Inc..

DXP is committed to high-quality customer service in serving industrial customers. The company seeks individuals who will contribute to delivering solutions in MROP products and services through Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers. This position reports to the Customer Service Manager and handles customer inquiries, order processing and coordination with the outside sales team.

Responsibilities

• Respond to customer inquiries regarding company products and services
• Process customer phone orders
• Check stock availability and shipping dates
• Quote prices, fill orders to customer specifications and process sales data via computer
• Assist the outside sales team by preparing price quotes and sourcing products

Qualifications

• 3+ years of Inside Sales experience in metalworking or industrial supply is preferred
• Experience with profit 21 is preferred
• Excellent communication skills
• Enthusiastic, able to work independently
• Experience performing a majority of the listed functions
• Prior inside sales/customer service experience
• Data entry skills, organization, multi-tasking and customer focus
• Regular in-person attendance required

Additional Information

• Physical Demand: Lifting up to 30 lbs may be required
• Working Conditions: Office
• Training/Certifications: Infor experience preferred
• Shift Time/Overtime: Normal in-person business hours Monday-Friday, 8:00am - 5:00pm
• Travel: N/A
• Education: High School Diploma or GED

Location: USA:TX:Houston

DXP is an equal opportunity employer. All offers of employment are conditioned upon successfully passing a drug test. E-Verify is used. EOE/M/F/D/V