Customer Service Representative

DXP Enterprises, Inc.; Anchorage (AK); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays

Life insurance

Disability insurance

Job summary

A company in industrial services located in Anchorage, Alaska, is seeking a Customer Service Representative. This role involves responding to customer inquiries, processing phone orders, and assisting the sales team. Candidates should have a high school diploma, experience in customer service, and possess strong organizational skills. The company offers a comprehensive benefits package including medical, dental, and a 401(k). Work hours are Monday to Friday, 8:00 AM to 5:00 PM.

Qualifications

• Experience in customer service functions is required.
• Ability to lift and maneuver up to 50 lbs.
• Data entry skills, organization, multi-tasking and customer focus
• Normal business hours Monday-Friday, 8:00am-5:00pm

Responsibilities

• Respond to customer inquiries regarding products and services.
• Process customer phone orders.
• Check stock availability and shipping dates.
• Quote prices and fill orders per specifications.
• Assist the outside sales team with quotes and sourcing.

Skills

Enthusiasm

Independent work

Data entry skills

Organization

Multi-tasking

Customer focus

Education

High school diploma or GED

Job description

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

Responsibilities of the Customer Service Representative include, but are not limited to:

• Responding to customer inquiries regarding company products and services
• Processing customer phone orders
• Checking availability of stock and shipping dates
• Quoting prices, filling orders to customer specifications and processing sales data via computer
• Assisting the outside sales team by preparing price quotes and sourcing products

Qualifications of the Customer Service Representative include, but are not limited to:

• Should be enthusiastic and able to work independently
• Must have experience performing a majority of the functions
• Data entry skills, organization, multi-tasking and customer focus is required
• Normal business hours Monday-Friday, 8:00am-5:00pm

Physical Demand: Able to lift and maneuver up to 50 lbs. and to safely use lifting equipment if needed

Working Conditions: Office Environment

Shift Time/Overtime: Normal in-person business hours Monday-Friday, 8:00am-5:00pm

Travel: N/A

Education: High school diploma or GED required

DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect.

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part-time and temporary employees are eligible for 401(k).

Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V