Customer Service Representative

DXP Enterprises, Inc.; Commerce City (CO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

A leading industrial services provider is seeking a Customer Service Representative in Commerce City, CO. The role involves responding to customer inquiries, processing orders, and assisting the sales team. Candidates should have prior sales experience, strong communication skills, and proficiency in Windows programs. This role offers a salary between $50,000 and $60,000 a year, depending on experience.

Qualifications

• 2-3 years of knowledge in pump/motor/rotating equipment/industrial products sales preferred.
• Efficient in Windows-based programs.
• Experience with tools like SalesForce and Microsoft Teams is a plus.

Responsibilities

• Responding to customer inquiries regarding company products and services.
• Processing customer phone orders and checking stock availability.
• Assisting outside sales team by preparing price quotes.

Skills

Prior inside sales/customer service experience

Communication skills

Data entry skills

Ability to multi-task

Willingness to learn

Education

Bachelor's degree preferred

Tools

SalesForce

Microsoft Excel

Microsoft Word

Oracle SAP Ariba

Citrix P21

Job description

Overview

Join to apply for the Customer Service Representative role at DXP Enterprises, Inc. located in Commerce City, CO. DXP offers comprehensive benefits and is an equal opportunity employer.

Summary

Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check stock availability and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products.

Responsibilities

• Responding to customer inquiries regarding company products and services
• Processing customer phone orders
• Checking availability of stock and shipping dates
• Quoting prices, filling orders to customer specifications and processing sales data via computer
• Assisting the outside sales team by preparing price quotes and sourcing products

Qualifications

• Prior inside sales/customer service experience
• 2-3 years of knowledge in pump/motor/rotating equipment/industrial products sales (preferred but not required)
• Efficient in Windows-based programs (Excel, Word, PowerPoint, etc.). Experience with SalesForce, Zoom, Microsoft Teams, SAP Ariba, and Citrix P21 would be a plus
• Excellent communication skills
• Enthusiastic and able to work independently
• Experience performing a majority of the functions
• Willingness to learn and take directions when needed
• Data entry skills, organization, multi-tasking and customer focus

Additional Information

• Pay Range: $50,000-$60,000/year DOE
• Physical Demand: N/A
• Working Conditions: Office environment
• Shift Time/Overtime: Normal in-person business hours Monday-Friday, 7am - 4pm
• Travel: NA
• Education: Bachelor's degree preferred but not required

Location: USA:CO:Commerce City

Equal Opportunity

We are an equal opportunity employer. EEO/M/F/D/V. All offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.